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bsbeamer
Inspiring
June 23, 2015
Answered

Audio Popping in CC 2015?

  • June 23, 2015
  • 50 replies
  • 38296 views

Is anyone else experiencing audio "popping" in CC 2015 when playing back a timeline?  Happens at random times.  If I stop playing and restart over the area that had a pop, it is no longer there.  There is no popping on the source audio and this problem did not exist in CC 2014.

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi BSBeamer, and others on the thread,

    Is anyone else experiencing audio "popping" in CC 2015 when playing back a timeline?  Happens at random times.  If I stop playing and restart over the area that had a pop, it is no longer there.  There is no popping on the source audio and this problem did not exist in CC 2014.

    Yes, I'm seeing this here on the forum and on social networks. I'll flag the issue and get a bug written up. You can do the same here: http://adobe.ly/ReportBug

    Thanks,
    Kevin

    50 replies

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    danwings
    Participant
    April 4, 2018

    Its 2018 and they still have not fixed this issue. Unbelievable.

    B
    brusiephoto
    Participating Frequently
    October 17, 2016

    I know this is an old post - but I just had the same issue. It turned out to be a weak/problematic USB connection from my external audio (Focusrite Scarlet 6i6). I was running it through a hub. I ran it direct and problem of audio popping went away. I erroneously thought it was being baked into my outputs too, as I heard it on the MP4 files when played back, even over Vimeo. Alas, it was the workstation audio playback.

      S
      Sasha_L_
      Known Participant
      March 31, 2016

      And I can't believe that this is still happening, and ruining my workflow!  Is there anyone from Adobe here to let us to know that they are at least (still) working on this issues? 

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        Dave Lalande
        Known Participant
        March 31, 2016

        Sasha are you running Windows?  If you are please say so they know it's happening in Windows as well.

        Thanks...

        S
        Sasha_L_
        Known Participant
        April 1, 2016

        No, I am one of those running the latest Mac OS, the latest Adobe CC, all the latest, but audio's still popping,

        D
        Dave Lalande
        Known Participant
        March 29, 2016

        I just got a new Dell Adobe Certified Video Editing Workstation (7910) using Windows 7 and it's having this problem?  It's a Xeon 3.1GHz 10 core with 64GB of RAM.  I didn't have this problem with my old workstation, Core2Duo with 16GB of RAM?  The popping/clicking noises don't seem to export but developing with this noise in my preview is terrible.

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        Dave Lalande
        Known Participant
        March 30, 2016

        I'm here to tell you that Mac (OSX) doesn't have an exclusive on this problem.  Adobe, I'm running Windows 7 Pro (a fresh load) and I'm seeing this exact problem as it's described here.

        phil_lid
        phil_lid
        Participating Frequently
        January 29, 2016

        I have the same issue even in the latest revision released on the 26th Jan 2015..

        Build 9.2.0. (41) on MAC OS X 10.10.5

        Ive experience Adobes support before and they are infamous for their lack of response.

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        bsbeamerAuthor
        Inspiring
        January 29, 2016

        phil_lid wrote:

        I have the same issue even in the latest revision released on the 26th Jan 2015..

        Build 9.2.0. (41) on MAC OS X 10.10.5

        Ive experience Adobes support before and they are infamous for their lack of response.

        Are you experiencing popping, or is it more of a digital noise/buzz/humm at transition/cut points?

        I think it's time to start a new thread for CC 2015.2 audio issues.

          phil_lid
          phil_lid
          Participating Frequently
          January 29, 2016

          I believe it is time to start a new thread.

          the issues I am facing are.

          1) Loud pops on cuts.

          2) If I use a pancake timeline approach for editing.  Eventually the audio breaks up and distorts and premier crashes.

          johns14334093
          johns14334093
          Participant
          December 30, 2015

          Yes, I have the same problem in pro cc 2015. There was no problem in cc 2014

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          bsbeamerAuthor
          Inspiring
          December 30, 2015

          johns14334093 wrote:

          Yes, I have the same problem in pro cc 2015. There was no problem in cc 2014

          Did you try any of the suggestions above?

          Mac or PC?

          OS version?

          Have you installed the latest 2015.1 CC update?

          R
          richardsoinski
          Participant
          December 16, 2015

          This has been happening to me as well.

          What I have found to help was to find out exactly which audio file in the timeline was causing the pop by deleting clips and re exporting until the noise disappears.

          Once I found out which audio file was causing the problem, I would isolate the clip and re export it as an mp3, and then bring it back into the project. If you view the waveform in the source monitor, you will actually see the pop. I would just remove the pop from the waveform by setting the in point after the pop, replace the clip in the timeline, and then re export.

          Still annoying though.

          S
          Sasha_L_
          Known Participant
          December 8, 2015

          Relatively new to Adobe: I thought I was going insane until I saw this post!  I was under a tremendous pressure to deliver the project on-time, so the solution to export it to Audition with audio mixdown was the only one working for me.  I am happy for that, but I am not happy that this is not resolved yet as there are other, more complicated, projects coming my way and it would suck if I had to do this all the time.  Just wanted to add my voice of concern....

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          bsbeamerAuthor
          Inspiring
          December 16, 2015

          Which version of PPro are you currently using?

          What OS version?

          Have you tried reloading your audio plugins?  Even if not using them, it helps address many issues.

          S
          Sasha_L_
          Known Participant
          December 16, 2015

          Hi bsbeamer

          Not sure to whom you addressed your question,  but I originally neglected to mention that I've been editing my project on two different iMacs (one at work, one at home), both Yosemite 10.5.5. and both have Premiere Pro CC 2015 v. 9.0.0.  And I believe that this was my first project edited on CC 2015 vs CC2014 for all other projects.

          What is the easiest way to reload audio plugins? 

          Thanks again!

          A
          andyl76587414
          Participant
          November 7, 2015

          My work around consisted of isolating each audio track and exporting it as a WAV.

          Then, I reinserted the collection of WAVs in their appropriate audio tracks.

          After I did this, I looked at them and could literally see the faulty software induced pops in each WAV file.

          Then, I simply cut out these single frame 'pops' and exported the project file as normal.

          This is the only solution that worked on getting out these anxiety inducing audio glitches.

          C'mon Adobe! Get an update out, or make sure the 2016 version is ready for professionals!

          S
          Slyrr
          Participating Frequently
          November 7, 2015

          Yes Adobe.  It's been a month since you made me jump through all your hoops, navigate your unhelpful, inconvenient and bewildering gauntlet of voice mail systems.  All so we could contact you directly to the point that you would actually BELIEVE us when we presented this evidence to you that your 'Premiere' program is faulty.  We did what you said.  We have been patient.  We have paid our fees.  We have done everything that could be expected and then some.  But since then, you have said nothing beyond 'we're looking into it'.  A dodgey, non-committal, non-answer.

          You have seen, and read what we, the paying customers, have been obliged to do in order to work around the problems and glitches which your program creates.  We have to export things, change the formats, re-import, cut frames, add keyframes, tweak the keyframes, just to get us right back to where we started.  All kinds of nonsense that shouldn't be necessary and which adds hours, even days, of labor and frustration to tasks that the program should do automatically and take only seconds.

          Four weeks.  Another month's worth of fees taken from us to pay for a broken, faulty program.  Have you nothing to say?

          M
          mjshade
          Known Participant
          October 29, 2015

          I'm a few days removed from my last encounter with this issue, so now that my eyes have refocused and the fog of rage has lifted (almost), I can share

          what I found to be a very less-than-ideal solution. (tl;dr: the solution is at the end)

          Just as a recap, I'm editing a feature length doc. My project file includes more than 8000 media files, mostly DSLR h.264 footage with a whole bunch of varied archival material.

          In playback as I edit, I hear clicks and pops all the time, usually between clips. When I hear them, I put the playhead a few seconds before where I heard the pops, and when I playback again, they're gone. This is how I know it isn't my mistake. When I export, however, the pops are encoded into the audio track. No matter how many times I export, I always experience the popping. I've experienced this issue on three separate workstations (a Mac Pro, and iMac, and a Macbook Pro) all running the latest CC2015.

          As I mentioned in my last post, I had no success with the following:

          • soloing all tracks
          • exporting all audio to a wav/aiff and re-importing
          • exporting audio uncompressed and re-importing
          • exporting with different video/audio codecs (h264, prores/AAC, uncompressed, etc.)
          • exporting with different audio bit depths and bitrates
          • sending all of my audio to Audition
          • keyframing the beginning and ending of clips (I already do that anyway on most clips)
          • removing effects
          • double-checking sample rates
          • converting mp3 music on the timeline to AIFF/WAV and then replacing
          • creating a new sequence and copying/pasting
          • changing the sample rate of the export
          • changing the sample rate of the sequence
          • changing the sample rate of my workstation
          • deleting render files
          • probably a lot of things I'm forgetting

          Within minutes of a trailer screening deadline a few days ago, out of desperation I tried exporting all of my audio tracks to a mono MP3 at the highest quality. This worked. All of my pops were gone, and when I imported the MP3 and replaced the tracks with it and exported again, my audio was fine. This was OK for my purposes at the time, as my screening was a one-time thing.

          I've repeated the steps multiple times, and each export has played exactly as it should have with no pops. I'd be curious to see if it works for others of you who've been having this problem.

          I'm hoping that some Adobe engineer will see this and that it will help explain what's going on.

          A
          Anonymous
          November 2, 2015

          I experienced a similar problem with my project when exporting (and timeline at times). The pops appeared in the beginning of almost every clip. I came to the conclusion that the main reason for this was that the deNoiser effect I’d used was displaced/didn’t work at the beginning of the sound clip. After trying practically every suggested workaround in here without success, I tried to extend the clip (to the left) and mute it at the beginning but that didn’t work for me either. So my solution was copying every sound clip separately, pasting it into a new sequence. Extending it (to the left/in the beginning), exporting it as a wav-file, importing it to the project again. Then syncing it with the original sound file, removing the extended part (where the buzzing now appeared) and then removing the original file. Quite troublesome and time-consuming but it worked.

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