Audio Popping in CC 2015?

Participating Frequently

I have and update and some better news. We received our audio back from mastering today. When I export (Prores, multichannel), I'm not getting popping. The reason is because I'm dropping in full length wav files into the timeline with no cuts in them. Channels 1-2 are full mix Channels 3-4 are mix minus. I haven't tested further, but I'm assuming an easier workaround than going back to 2014 is to get all of your audio into a single file and drop that into your timelines before exporting.

Participating Frequently

I thought that might be it as well, and tried it a week or so ago. It reduced the amount of popping, but did not eliminate it.

Participating Frequently

You can't have any gaps on ANY of the tracks you are using. Each track must be completely filled when you send to export. I exported straight out of Premiere when I tested (not media encoder) if that makes any difference. Can you confirm that ALL of your audio tracks were completely full with no gaps?

psion99

Inspiring

I am also having this problem. Going to submit a bug report. I'm trying out someone's suggested method of Soling all of the audio tracks. Will let you know if it works.

Edit: Soloing the tracks did not work.

M

mjshade

Known Participant

I haven't found a resolution to this issue. As I mentioned in my last post, changing the duration of the clips in question by a few frames (just from the handles) solved the issue, but then I would start to get pops in other sections of the audio later in the exported file.

I continue to be at a loss with this issue - it's the cause of a lot of anxiety each time I export, and the problem is compounded by the fact that my project is feature-length, and each export takes several hours.

M

mjshade

Known Participant

I've had the displeasure of experiencing random pops in my audio tracks during playback since I updated to CC 2015. Stopping playback and returning the playhead to a few seconds before the pops usually resolves the issue, and it's necessary to do each time in order to ensure that the pops don't actually exist in my audio.

This has been frustrating, though manageable, until yesterday.

I had to do some basic audio polishing for a work in progress screening of a feature-length doc. Upon exporting, I realized that Premiere was inserting pops into my exported file. After re-exporting the sections in question multiple times, I searched for the issue and found this thread. I have tried:

Exporting all of my audio as a WAV and AIFF and inserting it into my timeline
Rendering and replacing the Audio with Audition
Changing the audio and video codecs for export
Soloing all audio tracks
Creating a completely new sequence and pasting the old sequence in
Deleting my render files
Removing my audio effects (which are complicated and necessary)

Nothing. Nothing worked. Finally, I went to the clips in question and changed their duration by a few frames. Finally, this worked in my test export - the pops were gone. So, I exported a new, full version overnight. New pops are present in a different place. Ridiculous. Since I didn't have time for another export, I had to screen a major work in progress with noticeably flawed audio to a large audience.

I am exasperated and am planning to switch to Avid for my next long form project.

Participating Frequently

If you still need to get out a screener for any reason you can xml back to 2014 and you won't have popping issues. 2014 is still available for download in CC downloads. Sucks, but it's the only true workaround we have found. Still experiencing silence from Adobe, but we were able to get an engineer to tell us they are aware of it.

CoralVision

Inspiring

Hi Slyrr,

Does the problem show up in any of your outputs?

Eric D

imagetic

Participant

It's specifically a problem with outputs. Most multichannel content suffers from audio pops after export.

Participating Frequently

Yep, what he said. It only seems to happen when exporting media.

imagetic

Participant

For now, we're exporting audio and video separately and marrying them back together in CC 2014, like W3RX‌ mentions 2 posts up.

But this is a huge pain for a large television production with multiple editors and graphics crews. We have over 50 Adobe CC licenses and we're unable to find any rhyme or reason as to what is causing the issue besides it's basically a universal bug and must be in the code, not the hardware or configurations.

We were aware of the issue going into production, which was a risk. I was honestly hoping that 2 months down the road Adobe would have released a fix or made a public statement with workarounds that would allow for our final productions to be output without a ton of extra work being required. Tracking that many exports and rebuilding those projects is a very tedious task. I'm very happy we have an unlimited supply of coffee right now.

Yesterday I brought this up on Social Media, hoping somebody would have some insight that could help me. I've had luck with Adobe Reps in the United States before when we've hit roadblocks and they went above and beyond to help us, but like most people in the forums and search results, Adobe instructed me to file a ticket and I end up talking to a customer support person who has zero connection to the actual Premiere developers.

Participating Frequently

Anything new? Currently trying to export multichannel sequence for audio master and still getting popping. We've tried all the workarounds and nothing worked. Rolling back to 2014 works, but why should I have to XML back to an older version? I've got 6 more episodes of this show to deal with. It would be great if Adobe could figure out the bug.

Participating Frequently

I haven't heard anything from Adobe yet. So far the only thing that helps is to remove all filters from the audio, export the audio as an mp3 track, then delete the clips from the original project and replace them with the mp3. Then you can apply filters with minimal popping. (Minimal, I say)

The Adobe guy who posted on page two simply said, 'work with support when they come in on monday'. But what will they do? You'll have to spend 30 minutes navigating through their voice mail system trying to reach a real person. Then that person will spend another 30 minutes asking for your account information while bouncing you back and forth to other tech support people who will all ask you to repeat your personal information over and over again. Then if by some miracle you actually get to talk to someone who knows what they're doing (instead of one of those pre-fab screen readers from Chumbawumba), all they'll do is scratch their head and say, 'Daaaah, that not sound right!' then they'll come to THIS thread to read up on what's going on, say there's nothing they can do because it was the first they had ever heard of such an issue, and refer you to this thread to ask the adobe people for their advice. And as we have already done that, we have no choice but to keep pounding this thread until Adobe finally wheezes their tired way back into life, gets off their backsides, and actually DO something to fix their faulty program....

You would think they would take at least SOME of the money they've sponged off of us to fire off an email to the actual programmers and tell them what's going on.

Kevin J. Monahan Jr.

Legend

Hello Slyrr,

I haven't heard anything from Adobe yet.

Were you promised a call back from your encounter with support or were you expecting something from me? I have been looking for the PM I asked you to be sent, but I haven't seen it yet. Have you sent it and I missed it?

I'm sorry you got the runaround with support. In the future, up front, ask for the video queue once you are connected so you don't get transferred to the standard level troubleshooting agents (who will sometimes try to assist you but really should not be doing so, they should only be getting you to the video queue). Our video queue agents are skilled in troubleshooting digital video problems, so you want to get to them ASAP. However, it sounds like you did get to the video queue but they did not help you either. For that, I apologize.

Did you happen to get a case number? I could escalate your case to a higher level if like. PM me your case number if you have it. If you do not have that, send me a PM with your region and best time for a call back. I'll see what I can do. I do need that basic info, however, or I cannot act.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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0q932fny4r0q89

Participant

The soloing the audio tracks method worked for me.

Participating Frequently

I'm starting a channel project for Youtube, and all the videos I export with PP are having this problem still as of September 12th. It inserts random pops and clicks into the audio, and none of the fixes proposed seem to have done anything.

The Adobe peeps need to get on the ball and fix this. When so many are having the same problems, and no one can find a consistent solution, it's a program bug. If Adobe won't fix it, maybe they can refund our money each month until they DO get it fixed....? You're charging us money for a flawed product, after all...

Kevin J. Monahan Jr.

Legend

Hi Slyrr,

all the videos I export with PP are having this problem still as of September 12th.

What is the precise version of Premiere Pro you are running? Is it 9.0.2?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio