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Audio Popping in CC 2015?

Forum|Forum|10 years ago
June 23, 2015
50 replies
38296 views

Is anyone else experiencing audio "popping" in CC 2015 when playing back a timeline? Happens at random times. If I stop playing and restart over the area that had a pop, it is no longer there. There is no popping on the source audio and this problem did not exist in CC 2014.

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Correct answer Kevin J. Monahan Jr.

Hi BSBeamer, and others on the thread,

Is anyone else experiencing audio "popping" in CC 2015 when playing back a timeline? Happens at random times. If I stop playing and restart over the area that had a pop, it is no longer there. There is no popping on the source audio and this problem did not exist in CC 2014.

Yes, I'm seeing this here on the forum and on social networks. I'll flag the issue and get a bug written up. You can do the same here: http://adobe.ly/ReportBug

Thanks,
Kevin

Show previous replies

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ToltekM

Participant

This is happening w/ us on 5 different machines. Definitely a bug but thankfully there are work-arounds although it's very embarrassing when you're editing w/ clients in the room.

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blackpetal66

Participant

Same problem here. Customer support only offered "Wait for next update." They estimate within the next two weeks we should see something.

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bsbeamerAuthor

Inspiring

Some were originally told by the end of July to see a 2015.1 update. Maybe the update will also be addressing several of the other issues and be slightly delayed from the original target? Some transparency with actual expected timelines would go a long way to help properly schedule for the professional paid users...

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BostonEditor

Participating Frequently

I couldn't agree more! I've also been waiting over a week for a call back from the folks at Adobe. What a joke!

_HHD__Nick_Fury

Participant

Adobe Premiere Pro CC 2015 is a Professional program used by Professionals. What you got is a Professional program that works just as expected for Professional. What are you complaining about? Your audio is popping? Clean Audio is not a Professional Feature. Just ridiculous Adobe.

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SOMERVILLEUNION

Participant

I am also having problems with pops. The pops that I am experience are painful pops and they occur when starting playback. They are made more severe when I use track level audio plugins. The pops are short and very loud and leave me stunned for an hour or so. This is no way to edit.

PP CC 2014.2

iMac Retina 5k

3.5 GHz Intel Core i5

16GB Ram

AMD Radeon R9 M290X 2048 MB

Maazer

Known Participant

Agreed.

Until they fix, try playing down your entire sequence before export. Let the pops play out. When you export, there's a chance you wont hear them. Try it!

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BostonEditor

Participating Frequently

Doesn't work that way, @Maazer.

@Somervilleunion export an audio file, re-import, then export the final movie with the mixdown OR use adobe media encoder to export.

I agree, the pops freakin' hurt the ears!!

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bsbeamerAuthor

Inspiring

Solo does not work as a true solution on Mac OSX 10.10.3. It IMPROVES the results. However, the mute/solo bug does come into play here as well and the software needs to be restarted to workaround that...

I've been exporting mixdowns as 24-bit AIFF on Mac and been having luck as a workaround. Possibly try that rather than .WAV if you're continuing to have issues?

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BostonEditor

Participating Frequently

Side note, if you use AE; the audio previews are messed up now too.

Seems like Adobe screwed up their audio drivers across the board. When can we expect a fix AdobeTechnicalSupport‌ Will I be receiving a partial refund since my no longer work properly?

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bsbeamerAuthor

Inspiring

I'll tell you right now, you'll need to contact someone at Adobe customer support directly to deal with refunds. My understanding is that they are NOT issuing any refunds since the CC 2014 versions of products are included as part of the Creative Cloud subscription - and those "work fine" without these issues. If you have better luck, or receive a different explanation, please let me know.

ericnot

Participant

I'm having the same problem, solo-ing all the tracks does not fix it. nMP running 10.10.3. I've tried io buffer settings, changing sample rate, different interfaces, still clicks and pops at random. Please fix this Adobe! It is absolutely embarrassing in front of clients.

christianh93800041

Participant

Still no reply from Adobe on here? This is a MAJOR problem that was non-existent in every previous iteration of premiere that I've used, and because it's an output issue as well as a playback issue, it is costing us a lot of time. Come on, guys, you're better than this.

Maazer

Known Participant

My only workaround is playing the entire sequence down right before export. You will hear the pops, but it won't show in the export. Just make sure to export after it ends and don't playback or make any other changes.