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Muhammad333996295ezl
Participating Frequently
Nov 16, 2024 5:35 PM UTC
Question

Blank Export/Import Page, Effects Search Panel and Others

Anybody facing the same issue as mine? Premiere wont showing the import/export page but still responsive. And also when i typing on Effects panel to search my plugin, the text wont show up. So i turned off (untick) the GPU Accelerated UI and it works, but the timeline are so glitch-y (of course it's because that accelerated turned off). So i turned back on again, and i get back on my main problem again.

Before this problem occurs, i'm using Premiere 25.0 just like usual. Is it because of my GPU that cause the problem?

I did some things before posting this:

1. Reinstall driver, switching between Gaming and Studio (Nvidia)

2. Reinstall Premiere Pro 25.0

3. Clean cache and preferences

4. Restarting the GPU (Windows+Ctrl+Shift+B)

Thanks in advance!

 

Specs
AMD Ryzen 7 5800H
Nvidia RTX 3060 6GB Mobile
RAM 32 GB
Windows 11 23H2

    18 replies

    Muhammad333996295ezlAuthor
    Participating Frequently
    Apr 4, 2025 4:35 PM UTC

    Hi @jamieclarke with the Premiere Pro 25.2 rolled out and already downloaded. But sadly my still exist. Is it something wrong with Premiere or my Windows settings? because i dont have custom scaling. Any help is appreciated because sometimes this is so annoying when searching something

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      Averdahl
      Community Expert
      AverdahlCommunity Expert
      Community Expert
      Apr 4, 2025 4:51 PM UTC

      Make sure to upgrade your graphics driver. I had issues with the UI in Pr 25.2 and when i updated the issue went away. Worth trying.

       

      You want to use the Studio Driver and here is the latest: NVIDIA Studio Driver 572.83 | Windows 11

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      Muhammad333996295ezlAuthor
      Participating Frequently
      Apr 5, 2025 2:11 PM UTC

      Currently I turned off the GPU Accelerated UI rendering, and it worked. On previous version (25.1), it was flickered. But I will try the studio version of Nvidia, will report the result soon, thanks for the help!

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      Muhammad333996295ezlAuthor
      Participating Frequently
      Dec 4, 2024 3:12 PM UTC

      Hello @jamieclarke , recently just updated Premiere Pro into 25.1 today, my issues above are still present. I think this update not resolving the issue. Maybe other fix may solve it? Would like to know more. Thanks!

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      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      Dec 4, 2024 3:18 PM UTC

      Hi @Muhammad333996295ezl - The beta you used was version 25.2 so there was probably an update that didn't make it in time for 25.1.

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      Muhammad333996295ezlAuthor
      Participating Frequently
      Dec 5, 2024 11:42 AM UTC

      Sorry i didn't see the beta version. So i should wait into 25.2 come out then

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      Muhammad333996295ezlAuthor
      Participating Frequently
      Nov 26, 2024 2:44 PM UTC

      Memory leak? Could you explain specifically about it? But yes im going to wait for next update/release

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      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      Nov 26, 2024 1:14 PM UTC

      Hi @Muhammad333996295ezl - We are glad the beta fixed your issue.  Sounds like a memory leak that you are running into.  If you don't want to use the beta then I suggest waiting for the next release.  

       

      Your User settings are located at C:\Users\<user name>\Documents\Adobe\Premiere Pro\<version>\Profile-<user name>

      You can copy the Profile-<user name> folder from the 25.0 folder to the Premiere Pro (Beta) > 25.0 folder.

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      Muhammad333996295ezlAuthor
      Participating Frequently
      Nov 26, 2024 12:46 AM UTC

      Hello @jamieclarke im now installed Premiere Pro beta. The problem i faced now disappeared, but im not going to use beta app for my editing workflow since i dont know how to import my workspace (is it possible? i suppose isn't and the plugin also). Should i wait for another Premiere Pro update to fix my current problem? Thanks

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      Muhammad333996295ezlAuthor
      Participating Frequently
      Nov 19, 2024 2:39 PM UTC

      I'll keep you posted for the beta.

       

      Currently i'm using Mister Horse Plugin and Finzar Plugin on the Effects tab (not a software)

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        jamieclarke
        Community Manager
        jamieclarkeCommunity Manager
        Community Manager
        Nov 19, 2024 2:04 PM UTC

        Hi @Muhammad333996295ezl - I think the beta may help your issue, but keep us updated.  What plugins do you have?

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        Muhammad333996295ezlAuthor
        Participating Frequently
        Nov 19, 2024 9:01 AM UTC

        I'm trying to answer your question

         

        1. No, i'm not using custom scaling

        2. I tried some ways on thread you've sent. Tried hshsw_3739's way. It worked but will bottleneck my laptop since i "uninstall" the GPU drivers. I reverted it, still the same problem occurs

        3. Before my problem occured, i'm using Game Driver and worked flawlessly. Am i messing with some settings in Premiere? Or maybe the software have issues? Or might be the GPU itself, but i tried to reinstall and changed to Studio driver, still no fix

        4. I'm trying to download since the app's size is large. I'll keep you posted

         

        P. S. : I'm using Premiere Pro 2024 (24.6) simultaneously with 2025. So maybe 2025 have issues?

         

        Any other solution you might offer? Thank you!

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        Muhammad333996295ezlAuthor
        Participating Frequently
        Nov 19, 2024 8:57 AM UTC

        Extra answer on beta, i'm trying to download since the app's size is large. I'll keep you posted

        Translate
        Muhammad333996295ezlAuthor
        Participating Frequently
        Nov 19, 2024 8:56 AM UTC

        I'm trying to answer your question

         

        1. No, i'm not using custom scaling

        2. I tried some ways on thread you've sent. Tried hshsw_3739's way. It worked but will bottleneck my laptop since i "uninstall" the GPU drivers. I reverted it, still the same problem occurs

        3. Before my problem occured, i'm using Game Driver and worked flawlessly. Am i messing with some settings in Premiere? Or maybe the software have issues? Or might be the GPU itself, but i tried to reinstall and changed to Studio driver, still no fix

         

        Any other solution you might offer? Thank you!

        Translate
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