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robertp68490713
Participant
January 12, 2025
Question

BSOD after closing Premiere Pro 25.x

  • January 12, 2025
  • 1 reply
  • 212 views

I am sure this almost impossible to debug but Premiere Pro 2025 very often crashes with a BSOD after closing the application. Since it takes a while before it happens (5 to 10 seconds) I suspect it has something to do with cleaning up memory or the CUDA household. I switched to 2025 Beta, which does not seem to crash, but today I closed the Beta, forgot something and restarted the application. Pro was probably still cleaning up resources and boom. A new BSOD.  Pro report it wasn't able to close correctly on restart, even though my work was saved and the App was normally closed. So I usually don't lose any work. This happened a lot until I switched to the beta, and only one time I had to revert to a backup project. 

I already refreshed my Windows installation, checked my memory and removed all non essential software. I ran WinDbg on the mini dump and it reports a 'kernel64 issue' which doesn't seem to be related to drivers or 3rd party stuff. Besides it only happens when I shut down Premiere.

 

CUDA support seems to be an issue with Adobe. Photoshop has been crashing my driver once a day before PS 2025 was released. It's running perfectly now, but it may still interfere when Pro is also open.

I am using a Quadro RTX 4000 with the most recent certified drivers so you'd expect to have a more stable user experience and no BSOD or project loss.

1 reply

jamieclarke
Community Manager
Community Manager
January 13, 2025

Hi @robertp68490713 - 
Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

Sorry for the frustration.