Participant

Question

Bug After installation Rremiere 25 UPDATE

MAC PRO TOWER 2019 : Upgrade from Premiere 24.6.3 to Premiere Pro 25

NOTE: EVERY SINGLE TIME PREMIERE ISSUES AN UPDATE, PROJECT FILES DISAPPEAR ON INSTALLATION

1. After installation of Premiere 25 update: October & November saved files disappeared from project I was working on.

2. Files for September were not deleted.

3. After many hours & many attempts. Premiere senor advisor, Mohak was able to locate files.

Mohak has a lot of patience & expertise with Premiere Pro, and is the only advisor who has consistently been able to retrieve lost files.

4. Would like to upgrade to premiere 25, if someone can advise me when this bug is fixed.

Would appreciated tech follow up on consistent disappearance of files

This topic has been closed for replies.

Community Manager

Thanks for submitting your bug report. This sounds like a strange thing. I'm glad you were able to get assistance.

If you have time, please give the team details. See also How do I write a bug report?

Sorry for the frustration, and thanks for reaching out.

Best,
Rach

Participant

Each time the files disappear Mohak takes hours to find the files. I do not know how he does it,

but Mohak should be working with Adobe tech to discover what the problem is. Ibelieve Mohak

may be locaated overseas.

Community Expert

Strange occurrence! Where did the files turn out to be?

Legend

What kind of files are disappearing?

Everyone's mileage always varies ...

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