Participant

Answered

Can't Connect TikTok Account

Forum|Forum|1 year ago
January 28, 2025
4 replies
482 views

Hello Adobe peeps!

Despite best efforts, I cannot reconnect my TikTok account to allow direct exporting from Premier Pro. This occurs in both Premier Pro 24 and 25. I am on Windows 11 23H2. I connected ages ago and had no issues until an export failed the other day and so my first step was to sign out and attempt reconnect but now I appear to be stuck.

Steps:

1) I go to Export

2) I expand TikTok and click Sign In

3) I get redirected in my browser to TikTok detailing permissions that will be granted to Premier

4) I click Continue

5) I'm redirected to the Adobe CC account page

6) The status of the Sign In button in Premier doesn't change

Things I have tried:

1) Deleted all history, cookies, from my machine

2) Removed Premier as a connected app in TikTok

3) Tried to connect in both PP24 and PP25

4) Tried with the CC app open

5) Googled

Halp! 🙂

Export

Correct answer Tony3042069713ey

Really appreciate you looking into this for me. I am not really sure what happened, but I disabled PiHole on my network (DNS sinkhole) and initially there was no change. However, when I retested an hour or two later, it worked! Possibly some sort of weird caching issue but I will keep that doc to hand if it happens again. Either way, this is resolved but I am not 100% sure why 🙂

Kevin J. Monahan Jr.

Legend

Glad to hear it!

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

T

Tony3042069713eyAuthorCorrect answer

Participant

Really appreciate you looking into this for me. I am not really sure what happened, but I disabled PiHole on my network (DNS sinkhole) and initially there was no change. However, when I retested an hour or two later, it worked! Possibly some sort of weird caching issue but I will keep that doc to hand if it happens again. Either way, this is resolved but I am not 100% sure why 🙂

Kevin J. Monahan Jr.

Legend

Hi @Tony3042069713ey,

I heard back from engineering. They said that you should troubleshoot your issue using the following document: https://helpx.adobe.com/x-productkb/multi/publish_tokens.html.

Will you let us know if you are successful after try these steps afterward? That would be greatly appreciated.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Legend

Hi @Tony3042069713ey,

Thanks for posting your bug report. I'm Kevin from Adobe Support and I'm a moderator here. I appreciate the information you gave.

The team may need even more information from you, if it's not too much trouble. See: How do I write a bug report?

I hope we can help you soon. Sorry for the hassle.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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