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cgoubier
Known Participant
February 23, 2023
Question

Can't Update Premiere Pro to 23.2

  • February 23, 2023
  • 4 replies
  • 661 views

Hello,

I'm still on version 23.1 and Creative Cloud tells me that Premiere Pro is up to date!

Media Encoder has successfully upgraded to version 23.2.

Where is the problem ?

Best regards

    This topic has been closed for replies.

    4 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    April 26, 2024

    Hello @cgoubier,

    Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

     

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    cgoubierAuthor
    Known Participant
    February 23, 2023

    I also uninstalled Premiere Pro then reinstalled and it is still version 23.1 that is installed

    C
    cgoubierAuthor
    Known Participant
    February 23, 2023

    I've tried Check for Updates several times to no avail.
    Another clue, I also use the Beta version of Premiere Pro, I had updates almost every day and for a few days nothing. I am on beta version 23.3.0 build 35

     

    S
    Community Manager
    Sumeet_Kumar_ChoubeyCommunity Manager
    Community Manager
    February 23, 2023

    Hi cgoubier,

     

    We're sorry to hear about this. Try these steps & check if it helps.

    - Open Creative Cloud app & navigate to Help > Check for Updates. 

    - Click the Updates tab on the top left & check if you see any new updates for Premiere Pro.

     

    Thanks,

    Sumeet

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