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kgrplanas
Participant
April 8, 2017
Question

Can't upload video to Make The Cut

  • April 8, 2017
  • 13 replies
  • 5130 views

I've been trying to upload my entry for Make The Cut since last night. I first tried it with my video's size at 190 MB. Left it to upload overnight, and when I woke up this morning, nothing's happened. I then compressed my video, making it only 99 MB instead of 190 MB. I tried uploading it, and it still won't do anything. I brought the size down to 50MB, and still, it doesn't upload. I'm stuck in the upload page just waiting for nothing. What could be the problem here?

    This topic has been closed for replies.

    13 replies

    C
    cassandrah1922
    Participant
    April 12, 2017

    Hey Everyone,

    So, I can see that most have you have received their canned response that essentially said, "Blah blah blah, it's not legal for us to change the deadline and we know 100% that our servers weren't to blame despite the blanket problems." While we can all agree that it's unlikely that they retroactively analyzed their server performance, I take real issue with the statement that said they couldn't legally change the deadline. According to the Official Rules that we all agreed to:

    "16. DATES & DEADLINES/ANTICIPATED NUMBER OF ENTRANTS: Because of the unique nature and scope of the Contest, Sponsor reserves the right, in addition to those other rights reserved herein, to modify any Voting Period date(s) or deadline(s) set forth in these Official Rules or otherwise governing the Contest. Sponsor cannot accurately predict the number of Entrants who will participate in the Contest."

    They have written right into the rules that they can change the deadline however their hearts desire! Can everyone please start emailing them, quoting this rule and telling them you know that what they said was untrue? I kind of want them to deal with a small uprising from us so they know that they can't just lie to us as a way to brush us off. I know it probably won't result in anything, but it's only fair that they have a hellacious few hours trying to deal with us when we wasted so many hours working on our projects and attempting to upload them. Call it a #WasteAdobesTime campaign, if you will.

    Thanks!

      M
      MakeTheCutSupport
      Participating Frequently
      April 10, 2017

      We are reviewing challenges for a small group of users in uploading by the deadline and will respond to those who have already emailed us in the next 24-48 hours.

        J
        jerwinvillanueva
        Participant
        April 10, 2017

        Thank you so much for the response. God bless and Good luck to us all

          J
          JohnBond85
          Participating Frequently
          April 9, 2017

          Adobe please, this is so disheartening.  I spent so many hours straight getting more and more familiar both with Premiere and sifting though footage for countless hours splicing and editing.

          I'm doing the same thing as others here.  I still have Chrome open with the little arrow on the page spinning in circles.  All my stuff is checked off, my video even plays in the little upload preview window.

          I was a creative cloud member for a while and only had the 5 day trial of Premiere which I even upgraded after expiring to continue editing this week.

          Not asking for a hand out, but just out of good faith can we get a grace period of like a day, or some other method. Maybe an email to send our videos too. The saved video files have timestamps for when they're created when inspected.

          I just want what I/we made out of a labor of love to be seen. I don't care if you guys even trash it right after we email it somewhere. I just don't want to lose out because of a technicality with the site.

          Not sure what I'm expecting, but any info would be greatly appreciated even if you guys flat out say no.

          Thank you,

          -John Zebrowski

          (My new cc plan is on my student email)

            A
            ashman9
            Participant
            April 9, 2017

            I just signed in to let you know that I feel your pain because I had the same problem uploading the file. The only difference is that I eventually gave up after 4 hours. I emailed the support team but no response yet. It is really disheartening after all the work I've done on the project. I hope they extend it.

              F
              friddomania
              Participant
              April 9, 2017

              I had the same problem as everyone here. Tried uploading well in advance of the deadline last night, but it never seemed to complete. Tried starting again in a different browser and got the same result. Emailed support and never heard back. Got up this morning and the browser is still just sitting there with the yellow button and spinning arrows. It would be nice to at least know if it happened to make it through—kind of a bummer if I wasn't even able to enter my edit because the upload wasn't functioning properly.

              A
              Anonymous
              April 9, 2017

              Has anyone repeatedly received an error message when attempting to upload, along the lines of "invalid file format or server error?" I tried uploading in almost every file format to no success with a 55 mb file, then got locked out of the site after midnight. I've been looking for the past hour to see if  else has been experiencing this same problem?

              Fingers crossed, hope things will work out for all of us, and our hard work wasn't wasted!

              J
              JohnBond85
              Participating Frequently
              April 9, 2017

              No error message on my end, just wont submit. The lil yellow arrow icon at the bottom of the submit entry page keeps spinning.  I still have it up as of now too at 1:55 am from when I submitted it before 11:59, no luck yet.

              Fingers crossed on extension grace period from Adobe.

              woxntox23
              woxntox23
              Participant
              April 9, 2017

              Same here, I still have a "spinning arrows" yellow box. I have also screen-capped the heck out of everything: timestamps, the submit page, the info specified by my machine for the video, even a video of my whole edited video playing in the little box on the submit page recorded on the camera of my iPhone.

              After awhile I tried playing it on the mini-player and the whole video plays right there in the submit page. I don't know if I should be assured by that, but when I copy the link to a different tab or window it gives me a 404 not found... Still no email.

              Fingers double and triple crossed. First thing's first, this will be more than a little upsetting if it gets disqualified because of a technical issue. I made time to do this from a 60+ hour work week + on call shifts and it wasn't easy. I didn't do this to win, I just wanted to participate. Breaks me down.

              J
              JohnBond85
              Participating Frequently
              April 9, 2017

              No luck here so far and I'm honestly devastated. So many long days cutting too. I got in 10 min before the 11:59 deadline and the arrow is still spinning....   My browsers still up, but I searched on here to find out if it was just me. Then I found this thread.    I honestly hope they extend the deadline another 24 hours  at least 12 hours ugh.

              Took the wind right out of my sails after I managed to make a file under 30mb with decent quality for quick upload.

              ramg7
              ramg7
              Participant
              April 9, 2017

              John, I really feel you. I had problems with my export and had to sacrifice resolution to upload the video. Hopefully your wish comes true and they extend it. Try contacting them and see what they say, I'll do the same.

                J
                JohnBond85
                Participating Frequently
                April 9, 2017

                Much appreciated, hope you have better luck. I tried emailing support, but we'll see.  Literally just stared at that screen for like an hour while the arrow spins.

                I feel for you guys having issues too. I don't think I've ever been more familiar with any song or amount of footage like I went through over the past week.

                Beyond bummed, but I still have the window open trying to submit.

                Good luck all in any case.

                C
                cassandrah1922
                Participant
                April 9, 2017

                Less than 15 minutes until the contest closes and I'm still having this problem. I'm too scared to close the window because it might not be done, but I'm not sure it has ever finished uploading (or will ever) and the support team won't reply to me. Dang, what was the point of working on this for so many days?

                MakeTheCutSupport

                francis-crossman10980533
                Adobe Employee
                francis-crossman10980533
                Adobe Employee
                April 9, 2017

                Good luck - I hope it works for you.  Mine eventually took about 30 minutes to upload.  But I've heard of people getting it uploaded in as little as 5 minutes or several hours, so . . . .

                  ramg7
                  ramg7
                  Participant
                  April 9, 2017

                  Thanks Francisco, wasn't able to do what you told me to do because of the time. I had to sacrifice some resolution using other software to make it. Basically submitted it at 29:58. But thanks Good luck as well!

                  M
                  MakeTheCutSupport
                  Participating Frequently
                  April 9, 2017

                  You will not receive an email confirmation. There will be a message in your browser when you successfully submit your file. If you try again, and the entry was already received, you will get a message letting you know that you already entered.

                  kgrplanas​ I have confirmed that your submission was received. Thanks for participating.

                    ramg7
                    ramg7
                    Participant
                    April 9, 2017

                    My video won't export at 200 MB, it's exporting to 324.5 MB. Help please

                    francis-crossman10980533
                    Adobe Employee
                    francis-crossman10980533
                    Adobe Employee
                    April 9, 2017

                    Hey Roberto - if you are still having issues try these settings - workerd for me.  1080p, 23.976, H.264, High Profile, Level 4.2, Two pass VBR, Target bitrate 7Mbps, Max bitrate 14Mbps.

                    D
                    DicleSozbir
                    Participating Frequently
                    April 8, 2017

                    Guys I did not see any confirmation screen. Now try to download from the phone and this screen is output. Does it mean success to contest? I want to be sure.

                    M
                    marinak86485448
                    Participant
                    April 8, 2017

                    I've been having the exact same problem, but I found a solution! I waited hours and hours for uploading, and it just had the same loading screen. I emailed the support team and they replied with a pretty generic answer but it was somewhat helpful. I tried disconnecting my home wifi (on my computer) and instead used a personal hotspot off my phone. I filled out the info and pressed submit (just like any other time) and it seriously worked in around 5 minutes! It's worth a try

                    E
                    erich82591166
                    Participant
                    April 9, 2017

                    So I had problems with uploading and would not take a mpg, or a wma but it finally took a crappy mpeg4 video. Now there was no where to add the project file but what to do. We should have been able to send a email with Atachment but what ever its finally turned in. I did have all files under 200mb

                    M
                    MakeTheCutSupport
                    Participating Frequently
                    April 9, 2017

                    Hi Erich,

                    You only need to submit your video file for now. If you are a finalist, we'll ask for your project file. Good luck!

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