Participant

Question

Cannot get past pop up when launching Premiere Pro

Forum|Forum|5 years ago
May 18, 2020
4 replies
3514 views

I am trying to launch Adobe Premiere Pro 2020 from the CC Desktop App but whenever I attempt to open I get a blank popup screen in front of the editor window and cannot go further. If I close the popup the program closes. It seems to me that the pop up wants me to enter some information or something but the window is blank so I have no idea what to do? Has anyone experienced this issue before? I'm running Windows 10 Version 10.0.18362 Build 18362 on a Dell Latitude E6320 laptop.

Editted to add, here are some of the things I have already tried:

Restarting my computer
Uninstalling and reinstalling Premiere Pro
Uninstalling and reinstalling CC Desktop App
Deleting all contents of the OOBE file
Starting Premiere Pro while holding Alt-Shift to reset preferences

I am still getting this weird pop up window that prevents me from opening the program. Any additional help is welcome, thanks!

Error or problem

This topic has been closed for replies.

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Timo Weberruß

Participant

For anyone reading this with a similar problem, opening a different CC application like PS and signing in there worked for me as a workaround for Premiere's seemingly broken login popup

MyerPj

Community Expert

That might be the beginning of the Log into Adobe screen. I get that regularly, about every other day. It's annoying because Adobe says we can go some time like months being off line. If I dont enter my account email and then next screen password, it closes the program. Can't get past it without. I don't work this way, but have you tried opening the Desktop App, and then Launch or Start whatever it says for PP. That way you'd be online first, maybe give it a shot...

John T Smith

Community Expert

That MAY be a video problem

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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spilzerAuthor

Participant

Thanks! Looks like this might actually be a bigger issue since it's happening with other apps too, like Illustrator. I'm guessing it has something to do with my CC subscription so I think I need to go investigate down that route.

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Ray5E1C

Participant

Spilzer, sorry you are encountering so many problems accessing a Creative Cloud membership. There is no membership assigned to the e-mail address you used to post to this public discussion forum. What type of Creative Cloud membership are you using?

Also is the computer and network you are using owned and maintained by you, or is it owned by the organization that you work for?

Hello I am also experiencing the same issue with the pop window in Premier Pro. Is there anything I can do?

John T Smith

Community Expert

Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/8789200
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-question-on/td-p/3929027

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spilzerAuthor

Participant

Additional information:

Clicking anywhere but on the pop up window causes the pop up to blink as if it wants me to agree to something or enter information before continuing. I just wish I could see the contents of the pop up to know what I'm missing!

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