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Participant
February 3, 2023
Question

cannot save my project

  • February 3, 2023
  • 1 reply
  • 144 views

I keep having this issue where I am working and an auto-save box pops up but it just sits there and never makes progress.  Seems to hang indefinitely.  if I cancel that and try and save the project manually the same thing happens.  at this point my project is not saving and nor is it auto-saving.  when I look at my auto-saves there are no recent autosaves either, meaning I have been working a while, usually an hour or more with no saves and have no way of saving this progress.  I also cannot "save as" and if I duplicate or make a copy of the project in my production it actually makes a copy of the old state of the project so still not saving new work.  Help!  what can I do?  is something corrupt? reset settings? 

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
March 19, 2024

Hello @cineloom team,

Thanks for the message. Are you still having this issue? The team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio