Capture device offline

Forum|Forum|17 years ago
November 10, 2008
32 replies
51426 views

Well after getting all psyched up to start my first project in CS4, I've hit a bit of a snag.

No matter what I do, I can't get cs4 to capture from my Sony HDR HC3. The strange thing is that it can definitely see the camera because the playback transport buttons actually work. I can make the camera play and rewind etc from the capture panel. The all important RECORD button remains ghosted however and there is a message across the top that says Capture device Offline.

Any suggestions are greatly appreciated.

Dell T7400
12 gigs RAM
Vista 64
Adobe CS4
HDV footage.

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the_wine_snob

Inspiring

Going back to PP2, or CS3, Jim Simon compiled a list of camera Capture settings and proceedures of correcting similar problems. I know that he uses Panasonic, but his list was pretty complete. Maybe a search of all Premiere forums will turn it up, or maybe he'll weigh in with his recs.

Good luck,

Hunt

Harm_Millaard

Inspiring

My guess is it is a camera setup problem. If HDVSplit does not recognize the camera, the camera is not properly configured for capture.

F

Frankie2289266813sr

Participant

But the camera is working fine in other applications.

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_bcdavis75Author

Participant

No. Both HD's are internal.

It's not a hard drive issue, it's definetly a connection issue.

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_tlc51369_

Participant

>I have Vista 32 bit and CS3 loaded on a differnt hard drive

Is it an external hard drive? If it is that is probably your problem.

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_bcdavis75Author

Participant

I'll try a camera reset. The camera is not set to erase protect as far as I know.

More bizzarreness... Vista's built in video capture tool (the one that pops up when you plug in a camera) both sees the camera and is able to capture the tape to an AVI. I'd prefer not use use this meathos simply becasue I've never heard anyone reccoment it as a preferred meathos and I don't kno enough about codecs to know if the AVI file will cause me problems later on.

I also downloaded HDV Split. HDV Split was not able to see the camera at all.

I have Vista 32 bit and CS3 loaded on a differnt hard drive... tonight I will try booting to my old OS and captureing from there. That might rule out a camera problem.

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_Santo_Lopresti_

Participant

Try these two steps: 1) reset camera to dfault factory setting 2) connect camera to computer before starting premiere. Is the tape in the camcorder set to erase protected? Hope this helps

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_bcdavis75Author

Participant

Thanks for the replies. I have tried all of the above. No luck. Any other ideas?

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_Joe_Aalbregtse_

Participant

This is the exact same problem I have on the Canon XH-A1. Have you solved it on your side yet? Tried DV and HDV, just can't get it to work.

Eddie Lotter

Participating Frequently

It is also important to set the camcorder to DV or HDV before connecting to the PC. Windows detects the format only at conection time, after that it will not detect a format change.

Cheers
Eddie

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trusso

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Premiere Pro is not seeing my Canopus Firewire capture device. I do not want hdv because it is DV. If Premiere does not see the Capture device, it does not matter what camera is connected to it. It would at least see the device.