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ajv13928173
Participating Frequently
April 9, 2018
Answered

CC Update Causes Font Bug

  • April 9, 2018
  • 15 replies
  • 10565 views

I upgraded all of our editors to the newest release of Premiere (v12.1) & After Effects CC (v15.1) and was immediately notified that something was wrong. All but one user complained that since the update they were missing fonts, in this case the font family was Gotham.

This was previously brought up to Adobe back in November here: https://forums.adobe.com/thread/2418916# Despite the fact that it never truly was fixed, it is labeled as "answered" by Dov Isaacs, which it most certainly has not been.

There he repeatedly claims that the fonts were never ever ever deleted by any Adobe Installer/Uninstaller, which I kind of doubt but I think he's referencing a different issue. I think there's something that is triggered in the install (maybe injecting XMP metadata? Which an entirely different issue) that modifies certain non-TypeKit font families in a way that makes them unrecognizable by the CC Suite.

I managed to find a workaround- I copied the fonts from the one unaffected user's system library and used those to reinstall for everybody else, overwriting the damaged font files. Despite getting this to work, I wanted to bring this up to see if it could be looked into by someone at Adobe. I have previously used the Feature Request/Bug Report Form​, and have done so for this already but that typically yields no results.

This topic has been closed for replies.
Correct answer Stan Jones

Update is out.

Bug fixes in Premiere Pro versions 12.1 and 12.1.1

15 replies

J
Jerome Kobewan
Participating Frequently
August 7, 2018

Hi Team!

I have installed the following fonts onto my workstation:
* Helvetica Neue LT STD 55 Roman
* Helvetica Neue LT STD 46 Light Italics
* Futura STD Medium

* Futura STD Book

but after restarting, InDesign doesn't recognize them anymore and throws back the idea of using the default fonts instead. Is this an InDesign issue? Before updating to the current version, I was able to use these same fonts. I need help as I am creating corporate profiles and these documents are needed immediately.

R Neil Haugen
R Neil Haugen
Legend
August 8, 2018

Are these Typekit fonts? If not, are there Typekit versions of them?

One of the issues in PrPro and I wouldn't be surprised if it was all CC apps ... if you have a font on the system that also can be had from Typekit, you need to uninstall the system font and use the Typekit one or it gets confused.

Neil

Everyone's mileage always varies ...
J
Jerome Kobewan
Participating Frequently
August 8, 2018

Thank you for responding to my inquiry. I think they aren't part of TypeKit fonts. I tried searching for "Helvetica" but couldn't find any. My next questions are as follows:

     -     Is, would it be possible to export those Helvetica family fonts and put them on TypeKit?

     -     Why InDD doesn't recognize the fonts right after I, uninstall and reinstall those fonts? What am I doing wrong?

twelvetenstudio
twelvetenstudio
Inspiring
July 23, 2018

So after some time has passed .. does anyone know if theft issue has been resolved in the app updates?

I'm too scared to try

twelvetenstudio
twelvetenstudio
Inspiring
July 23, 2018

The font issue i meant .. nothing has been stolen ... Apart form workflow time ... Dov Isaacs

R Neil Haugen
R Neil Haugen
Legend
July 24, 2018

As listed the font issues were part of the many bug fixes of 12.1.2. As you can keep any 2017 (11.x) build a installed with a 2018 (12.x) also installed, and can re-install any 12.x from the CC app... test it yourself.

Either create a new project in 12.1.2 and test fonts, or create a COPY of a current project and open and test the copy.

If it's a 2017 project, copy the project then import the assets of the copy from PrPro's Media browser.

Neil

Everyone's mileage always varies ...
Cookware
Cookware
Participating Frequently
June 21, 2018

Same issue here, update on 12.1.1 caused the font "Trade Gothic LT CondEighteen" to get replaced by a different font although the font is available and can be changed back manually.

Guys, I'd be great if you could just one single time release a bugfix that doesn't break other stuff.

System: iMac Retina 5K, late 2015. 3,2 Ghz 24GB, Radeon R9 M390. MacOS High Sierra.

lehestro
lehestro
Inspiring
May 23, 2018

I actually didn't have this problem in April (or not that I was aware of), but I definitely have it now. I'm on a Mac (high sierra), and the font family I'm unable to use is Bureau Agency.

E
erichh13734254
Participant
May 15, 2018

In my case, the font is available in Font Book, but AE character window does not show me all the fonts that I have in it's list.  I had problems with my entire Gotham family and some of the Helvetica Neue fonts.  For now I am working with different fonts, but it is definitely a problem when we open a project and fonts that have been used in the past are not being recognized.  I hope this helps to get to the bottom of this!

Thank you

macOS High Sierra 10.13.4, iMac (Retina 5K, 27-inch, late 2015) and AE 15.1.1 (build 12)

Common Cents
Common Cents
Participating Frequently
May 1, 2018

I was able to get After Effects to load the fonts correctly by installing version 15.0.0. I was able to open the projects I originally built in 15.1.1 and 'relink' the fonts. Worked fine after that. Not an ideal solution but it solved the issue without any file conversion or paying for new software.

In the CC app click the arrow next to 'Update' and you can find 'Other Versions'.

Using macOS High Sierra 10.13.1

jkerschnerGD
jkerschnerGD
Participant
May 1, 2018

Since Adobe isn't helping any of us, here is a link to a font conversion tool so you can convert the Fonts you've purchased to OTF. http://fontgear-net.3dcartstores.com/

It's $100 for one seat of $350 for 5 seats. Works well.

I've also posted this in the main thread in the User Voice system.

It's a decent workaround until Adobe gets us a fix.

C
consuelom90962478
Participant
April 25, 2018

Yikes! Third bloody problem with the latest updates to PS, AE, PP! Now this!

These worked fine before the latest upgrade. Now not showing up in PP, AE, and PS. Font Book validates:

These are installed user fonts. Again, hasn't been an issue for years!

MacPro 5,1, OSX 10.11.6, 16GB RAM

R Neil Haugen
R Neil Haugen
Legend
April 25, 2018

There's some kind of issue where the app isn't recognizing some types of non-Typekit and non-TrueType fonts. Search the new UserVoice system and add on to those reporting the problem.

Neil

Adobe Bug /Feature Request form: https://adobe-video.uservoice.com/forums/911233-premiere-pro

Everyone's mileage always varies ...
jkerschnerGD
jkerschnerGD
Participant
April 27, 2018

In fairness, a lot of us have done that and the problem still isn't fixed. This is a HUGE issue that needs a fix yesterday. We can't just sub fonts for our clients. They have specific style guides. So now, we have to go spend money to buy fonts that we already have, but in a different format so it'll work inside of PP & AE. It's even more frustrating that when we post about it in this forum, we're just getting told to go report it somewhere else. I've been using Adobe products for nearly 20 years and I have to say the quality of the service and support has gone way down hill. If there was a quality alternative product that could do the same stuff, I'd switch at this point. But there isn't so we're stuck. This bug needs to get fixed immediately!!!!!

    R
    ryank25799491
    Participant
    April 20, 2018

    I upgraded to 12.1.1 this morning and it did not fix the issue. I am still missing Berthold Akzidenz Grotesk. I don't think anything happened to the font files in my library (I am on a Mac) because the font works fine in Photoshop. It's killing me, I am waiting for this to get resolved so I can finish a project that's past due!

    R
    ryank25799491
    Participant
    April 20, 2018

    Looks like the patch didn't address the missing font issue. The only font related fix was: "Fixed a crash on launch in some cases when loading Cool Type fonts (these fonts are prevented from loading.)". I never had a problem with the program crashing, I just get an alert that the font is missing and being replaced. Waiting for tech support....

    R
    ryank25799491
    Participant
    April 20, 2018

    So I just got off with tech support. They told me that they have reported the problem to their engineers and this might not get fixed until the next release. They had no time frame for this. The only thing you can do is revert to the old version or create all your titles in photoshop or illustrator. I've tried photoshop and it has all the fonts.

    sotipop
    sotipop
    Participating Frequently
    April 19, 2018

    I just downloaded 12.1.1 and IT DID NOT fix the issue.  The issue seems to be with Post Script fonts. It's only recognizing Open Type and True Type fonts.

    A
    ajv13928173Author
    Participating Frequently
    April 19, 2018

    It's as if they're inching closer and closer to making TypeKit be the only available font solution across CC, while forcefully corrupting all other fonts on your system

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