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ajv13928173
Participating Frequently
April 9, 2018
Answered

CC Update Causes Font Bug

  • April 9, 2018
  • 15 replies
  • 10565 views

I upgraded all of our editors to the newest release of Premiere (v12.1) & After Effects CC (v15.1) and was immediately notified that something was wrong. All but one user complained that since the update they were missing fonts, in this case the font family was Gotham.

This was previously brought up to Adobe back in November here: https://forums.adobe.com/thread/2418916# Despite the fact that it never truly was fixed, it is labeled as "answered" by Dov Isaacs, which it most certainly has not been.

There he repeatedly claims that the fonts were never ever ever deleted by any Adobe Installer/Uninstaller, which I kind of doubt but I think he's referencing a different issue. I think there's something that is triggered in the install (maybe injecting XMP metadata? Which an entirely different issue) that modifies certain non-TypeKit font families in a way that makes them unrecognizable by the CC Suite.

I managed to find a workaround- I copied the fonts from the one unaffected user's system library and used those to reinstall for everybody else, overwriting the damaged font files. Despite getting this to work, I wanted to bring this up to see if it could be looked into by someone at Adobe. I have previously used the Feature Request/Bug Report Form​, and have done so for this already but that typically yields no results.

This topic has been closed for replies.
Correct answer Stan Jones

Update is out.

Bug fixes in Premiere Pro versions 12.1 and 12.1.1

15 replies

Show previous replies
Daniel Hoover
Daniel Hoover
Inspiring
April 19, 2018

Doing more research here - it appears the problem fonts are composed of two parts:

1) DIN FF (Font Suitcase file)

2) DIN Bold, Black, Medium, Regular, Light variants (PostScript Type 1 outline font)

This according to Mac's Finder preview panel.  So perhaps the common thread is something about how Premiere handles one (or both) of those file types.

Are any of the fonts you all are having issues with one of those two types?

I was able to find .ttf versions of the DIN font, but when installing they gave me an error about "name table structure."  Looking it up, I was able to follow this guide....

http://www.iwebss.com/tech/540-fixing-fonts-with-validation-errors-on-mac

...to fix these .ttf fonts and install them successfully for Premiere 12.1.1

However, the original fonts are still broken.

R Neil Haugen
R Neil Haugen
Legend
April 19, 2018

The 12.1.1 bug patch released last night should fix most missing fonts issues.

If ... after working in that, and clearly cache files/relaunching PrPro, you still have missing fonts, you need to visit their new and vastly improved "feedback" service to post about it, so both the development team and other users can see what problem you're having with fonts.

Neil

Adobe Bug /Feature Request form: https://adobe-video.uservoice.com/forums/911233-premiere-pro

Everyone's mileage always varies ...
Daniel Hoover
Daniel Hoover
Inspiring
April 19, 2018

I just tested Premiere 12.1.1 - it did not bring back our installed font family (FF DIN).

Although I'm beginning to wonder if it's more to do with the font file itself - it's the only installed font on our Macs that does not have a file type extension.  I'm going to try uninstalling and finding a .ttf or .otf version of the same font.

Regardless, that doesn't explain why 12.0.0 and 12.0.1 work with the font and 12.1 and 12.1.1 don't....

twelvetenstudio
twelvetenstudio
Inspiring
April 19, 2018

II'm not sure what the problem is at all but many people have reported the same problem with many different fonts .. I tried uninstalling & reinstalling fonts but noting worked.

A
ajv13928173Author
Participating Frequently
April 19, 2018

The only way I was able to resolve this was to export the fonts from an unaffected computer, and use those exported files to overwrite the corrupt ones. Hope this helps!

codyb2604390
codyb2604390
Participant
April 19, 2018

No dice for me. Updated, same issue.

twelvetenstudio
twelvetenstudio
Inspiring
April 19, 2018

Thanks I'll just stay as is for the mo .. It is useful having fonts that work normally 

Daniel Hoover
Daniel Hoover
Inspiring
April 18, 2018

We have this same issue - the font family FF Din is installed but not available when upgrading to 12.1

Mac 10.11.6

Hopefully this patch shows up quickly!

Stan Jones
Community Expert
Stan JonesCommunity ExpertCorrect answer
Community Expert
April 19, 2018

Update is out.

Bug fixes in Premiere Pro versions 12.1 and 12.1.1

A
ajv13928173Author
Participating Frequently
April 19, 2018

Just so you know, this isn't a bug strictly exclusive to Premiere. The fonts were knocked offline from the After Effects update as well. I can post this in that forum as well, as for some reason Dov seemed to think that each specific bug needed to be placed in it's respective forum...

R
ryank25799491
Participant
April 18, 2018

I just talked to an Adobe support person. She knew of the problem and said there would be a patch coming out hopefully this week.

    sotipop
    sotipop
    Participating Frequently
    April 18, 2018

    Sweet thanks...

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