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Oskars Adamovics
Inspiring
May 30, 2024
Answered

Constant crashes v 24.4.1 (build 2)

  • May 30, 2024
  • 21 replies
  • 1578 views

Since update program crashes constantly. Seems like it could be a bug related to memory leak.

Few of my single project sizes can go up 50 and more gigabytes (editting in Full HD with additional 2k drone footages [with proxies]).

 

Steps:

1. editing (crashes);

2. group a multiple clips to aply cross disolve to all clips (crrashes);

3. group multiple clips to apply audio gain to normalize all peaks (crashes);

4. switching workspaces to graphics, colors, etc. (crashes).

5. exporting (crashes).

 

 

System information:

Windows 10 (10.0.19045)

CPU: i7-8700 3.20 GHz

RAM: 16 GB

GPU: NVIDIA GeForce GTX1080

 

 

 

 

This topic has been closed for replies.
Correct answer jamieclarke

Hi @Oskars Adamovics - We just released 24.5 can you update and let us know if you are still receiving crashes?

21 replies

Oskars Adamovics
Inspiring
June 26, 2024

Hello, Jamie!
Sorry for slow response. Had a nationwide holidays over here.

 

Great work with update.

I had few minor crashes here and there in last 2 days but nothing like before. Seems like you have fixed it guys. Thank you.

 

Just one thing. I don't know if that's related but after editing a 25 minutes long show (without any crashes) I was not able to export it. It got stuck on around 3% and export time kept getting longer - from 1 hour up to 5 hours and probably even more. Tried to restart Premiere Pro and PC few times - nada. The same. Don't have problem exporting shorter episodes though.

 

Rolled back to 24.3 and exported 25 minutes piece without any problem.

 

Anyways, I would say you've solved crashing problem. Thanks a lot, guys!

jamieclarke
Community Manager
jamieclarkeCommunity ManagerCorrect answer
Community Manager
June 19, 2024

Hi @Oskars Adamovics - We just released 24.5 can you update and let us know if you are still receiving crashes?

Oskars Adamovics
Inspiring
June 12, 2024

Hey, Jamie!

Sorry for slow response. Had a lot of work to do.

 

Tried to DM you but adobes page had error saying I've reached private message limit and I have HTML in my message. Anyways.

I'm not quiet sure about admin rights, cause I'm just a user under a company's admin.
My verified ID e-mail should be the same as my username but with @17413941 at the end.
My license or user rights are under "Kurzemes televizija, SIA".

 

Here, I uploaded my SentryIO-db folder (v24 and v23) again. https://files.fm/u/zsz82eed3t

No. I don't see a .dmp file in my SentryIO-db folder.

jamieclarke
Community Manager
Community Manager
June 10, 2024

Hey @Oskars Adamovics - Can you DM me or email me the id you use for Creative Cloud.  We couldn't find the crash logs related to your issue.  Is there a .dmp file in the same place that you looked before?

Oskars Adamovics
Inspiring
June 4, 2024

Yes, of course, Jamie.
Sorry for late answer, had a busy day.
Here are SntryIO-db folder. (added just files drom folder and also zipped folder in case website might scan files and delete something). https://files.fm/u/23r8nyyy5s

 

Thank you.

jamieclarke
Community Manager
Community Manager
June 4, 2024

Can you send me your SentryIO-db folder,  crash logs.  You can find them at C:\Users\<username>\AppData\Local\Temp\Adobe\<product_name>\<version>\SentryIO-db.

Oskars Adamovics
Inspiring
June 4, 2024

Just checked. Plugin is up to date.

jamieclarke
Community Manager
Community Manager
June 3, 2024

I see mister horse has a bug in one of their plugin versions that causes premiere to freeze.  Can you check to make sure you have the latest update.

jamieclarke
Community Manager
Community Manager
June 3, 2024

Hi Jan - Can you take a screen recording of your issue?

Oskars Adamovics
Inspiring
June 3, 2024

Hey, Jamie!

I did everything as you told me - installed v24.4.1, made a clean project with .MXF files, restarted etc..
Premiere v24.4.1 keeps crashing.

Today I worked only with v24.4.0 and with MXF files. Didn't have a single problem.

It's likely that there is some kind of problem with MXF files. Premiere just crashes when you edit them.

Here is a clean projext file. https://files.fm/u/n56psfd9sp

Looks like @jan_bel_77 have the same problem and he also edits MXF files.