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Participant
March 12, 2023
Question

Constant crashing after upgrading to RTX 4090

  • March 12, 2023
  • 25 replies
  • 5048 views

I'm at my wit's end with this, the short of it was I was having a lot of issues with Premiere last year. I now have the following:

 

Intel i9 13900k

RTX 4090

64GB of DDR5 6000Mhz RAM

Editing drives are all Samsung 980 Pros

 

Premiere Pro is legit unusable for me, I open it and it constantly crashes, I've tried reinstalling Premiere, installing older version, clearing cache and all other settings. I've reinstalled video drivers and older video drivers, but at this point I'm at a loss. I can't get client work done so I've had to resort to installing Davinci Resolve to try and edit (Davinci seems sweet but I've always used Premiere and it's just so much more comfy for me).

 

I've looked all over the internet and I can't seem to find any help for this issue, so thought I'd create a post about it. I did notice today that I finally got some sort of error message when Premiere launches stating that my video driver (531.18) is unsupported but I had already tried installing older drivers and I'm experiencing the same issue. 

 

I have tried other projects as well, but the issue seems to carry over pretty much no matter what.

This topic has been closed for replies.

25 replies

Participant
April 29, 2023

When I made this post I had just installed Windows 11 fresh with ONLY nvidia studio drivers and Premiere Pro and I was experiencing the same issues. Adobe really needs to work closer with Nvidia to optimized performance because this is unacceptable. I've been working on moving over to Davinci becuase of this issue, pretty disappointed in Adobe.

Participant
April 29, 2023

This was not a pre built, I built it myself so no pre loaded bloatware. Appreciate the reply though!

MyerPj
Community Expert
Community Expert
April 28, 2023

I know it's frustrating, but many of us are not having these kind of problems. I would suggest you try different things to isolate, the issue. You can try older nvidia drivers also. Did you machine  come preloaded with a bunch of .... ah, stuff? When I used to purchase computers I always did a clean install of Windows myself, so I know exactly what's in there. Keep trying, you'll find something.

DAVIDE PEPE
Known Participant
April 28, 2023

I'm in a very similar situation. I've bought the asus rog strix scar 18 with RTX4090 and i9 13980HX 64Gb memory + 2 x 4tb SSD kingston fury renegade. Windows 11 home. I've installed studio drivers, with clean installation. I'm not getting crashes but Premiere keeps freezing and it's completely unusable. I don't have the same problems with other video applications. Adobe need to work very close with NVIDIA to fix this.

MyerPj
Community Expert
Community Expert
April 26, 2023

How many PCs are we talking about?

It seems you are good to go with 522.25 right? Or what is the problem then?

Dima von Königsberg
Participant
April 26, 2023

In my last sentence i wanted to write "DRIVER". Not "Drive". Sorry for that. 
So try to downgrade the NVIDIA Driver to 522.25. 🙂

MyerPj
Community Expert
Community Expert
April 26, 2023

I don't quite understand your post. One bit says "i have some problems with After Effects and Premiere Pro on my PC (singular) with identical Specs (plural)? 2 or 1 PC?

Then, "I figuerd out that NVidia Driver 522.25 works best for me." and... "But with the downgrade of the drive it works"

 

So is it working or not with 522.25, and you said 'downgrade of the drive' do you mean you downgraded the driveR or is it reference the 'Samsung SSD's you specifically mentioned?

 

Dima von Königsberg
Participant
April 26, 2023

Hey,

i have some problems with After Effects and Premiere Pro on my PC with identical Specs (except the Samsung SSD`s).

I figuerd out that NVidia Driver 522.25 works best for me. It is the very first Driver for the 4090 you can get.
I have Problems to open the Preference Window on AE and PR. After trying to open the Programms freeze and crash.

But with the downgrade of the drive it works

MyerPj
Community Expert
Community Expert
March 14, 2023

By the way, having new stuff is fun, but I find I run all kind of things when I'm having fun, checking it out. In particular OSD's on-screen-displays are particularly egregious. So, don't use those, also sadly, Nvidia doesnt think it right for users to be able to write changes to our GPU fan profiles back to the card, so we have to have software running at all times, (or just reluctantly use the stock profile because you can't stand to have that dumb process running). So, utility things like that.

MyerPj
Community Expert
Community Expert
March 14, 2023

Hmm... the way I would test, since you are willing to reformat is to wipe the drive again, put on Win11 and just the current Nvidia studio driver and then PP and give it a try. Just install the Nvidia drivers, audio if you need it and video. Bypass geforce and phsx or whatever that is. If it works, it's something down the line, you can install a few things and retest as needed. If it doesn't work at some point, it's something between it working and the last thing(s) you installed. Uninstalling those things might help, you can try that first. Otherwise back to the beginning and don't use whatever that is.

 

This happened to me once, and I did the above, and eventually it erred again, and I finally figured out it was the printer driver!!

 

So, you might have to go out of your way, and do something like this. PLEASE HAVE EVERYTHING YOU NEED BACKED UP FIRST!! Which sounds like you already do. 🙂