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devans_scout
Known Participant
August 3, 2017
Question

Crash when using 'Replace Footage' Function

  • August 3, 2017
  • 23 replies
  • 9426 views

This is a continuation of a thread that was closed, but this issue is not answered or resolved. (LINK)

I'm experiencing a consistent issue when attempting to replace footage by Right-clicking on the clip in the Project Bin and selecting "Replace Footage". I get the dialog box to select the replacement and then I get one of three outcomes:

1. Premiere crashes suddenly and completely. (45% of the time)

2. The Dialog box goes GREY and remains on screen. You cannot close that box. No replacement took place. (45% of the time)

3. The replacement completes successfully. (10% of the time.)

This started on upgrading to CC 2017 in January.

I'm replacing footage several times an hour, so this has a huge impact on my workflow. A fix would be welcome!

      23 replies

      Show previous replies
      brienh12101894
      brienh12101894
      Participant
      February 7, 2018

      Has there been any update on this issue?

      I have like 50 comps to relink and can't even begin...

      D
      devans_scoutAuthor
      Known Participant
      February 7, 2018

      No update since Oct. 4th. ("Looks like it's being investigated.")

      I filed a bug report on this in August or so.

      Daniel Hoover
      Daniel Hoover
      Inspiring
      January 30, 2018

      For anyone that's experienced this bug, if you haven't already, please file a bug report to Adobe so they can prioritize this ASAP:

      ​Feature Request/Bug Report Form

      This is a major bug that affects an extremely important and time-saving workflow.  The last version that had a working Replace function in our experience was 2015.3, so we've been dealing with this bug for a long time now.

        M
        marinich
        Participant
        January 30, 2018

        Same exact issue here, happens on multiple OS X versions, although I'm currently using a machine with OS X 10.11.6, Premiere Pro CC 2017.1.2 (22) Build v11.0.  Same issue has happened since upgrading from 2015.3.

        C
        chrisa97474261
        Known Participant
        December 15, 2017

        Same issue, described by everyone else. Premiere Pro CC 2018, Mac OS 10.11.6.

        Daniel Hoover
        Daniel Hoover
        Inspiring
        November 16, 2017

        Also having the same issue here.  Trying to replace Photoshop files using Right Click > Replace Footage.  Crashes Premiere or gives the Replace Dialogue dialogue Finder window twice in a row for each footage item.

        Mac OSX 10.11.6

        Premiere 12.0.0

        S
        shibishk
        Participant
        November 8, 2017

        HI all i have the same issue.in fact i got more my project keep on crashing. and i have to save multiple copies of project. its really annoying.

        LL_Cool_Dave
        LL_Cool_Dave
        Participating Frequently
        September 23, 2017

        I have the same problem and I work on PC . Sometimes the same problem occurs when "just" importing regular Footage. I always work with After Effects and Premiere at the same time so maybe the shared memory is the problem ?

        Y
        YisG
        Participant
        September 17, 2017

        Im also having this same problem 100% of the time lately. extremely frustrating.

        Using 2017.1.2 with win 10, its a new issue for me, as of the last month or so...

        D
        drum10801
        Participant
        September 15, 2017

        I thought I'd chime in on this too because it seems as though Adobe is shrugging this one off. This bug has been destroying my workflow. I've filed multiple bug reports from various PP versions and OSX versions. I've been patiently waiting for a fix for this and still nothing.

        1. Right click watermarked/scratch audio track in bin.

        2. Right click, "Replace Footage"

        3. Select new audio clip, click "Open"

        4. Premiere Pro blows up in my face.

        With that said, I'd like to point out that SOMETIMES it works. I'd guess once every 4 or 5 attempts. But boy is it annoying when you're switching out many files at once. A task that should take seconds suddenly turns into a half hour of fist slamming.

        The "Make offline" method seems to be ok as a workaround but still annoying.

        This happens on BOTH of my machines - iMac (27-inch, Late 2013) and MacBook Pro (Retna, 15", Mid 2014). Both are currently on OSX version 10.11.6, but I've had this issue on various versions of OSX. Again, pretty much since PP2017.

          D
          drum10801
          Participant
          September 15, 2017

          I'll add that I'm currently using Premiere Pro 2017.1.2.

          B
          Bruce Feagle
          Participating Frequently
          September 9, 2017

          Same here. I have been having this problem since CC2017.    Very frustrating.

          I use proxies from stock libs. Once a cut is approved I license the clip and use "Replace Footage" in the bin and start the crash crash boogie. Really upsets me that something that used to always work is now a pain in the butt.

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