Crashing

Forum|Forum|5 years ago
May 26, 2021
1 reply
461 views

Hey Everyone!

I have a MacBook Pro M1 Chip, for the last week premier pro has been crashing constantly. As soon as i open a project on the timeline it begins to loads, and becomes completely impossible to work on. This has been happening on all projects. I have tried a few solutions such as updating software, optimising performance on premier pro, and removing project from hardrive to desktop and it is still crashing.

is there anything i can do to resolve this?

This topic has been closed for replies.

Kartika Rawat

Community Manager

Hi Saleha!

Sorry for the trouble. Can you share more information?

Could you share your system details like OS, RAM?
Which version are you using?
Are you getting any error codes or messages?

Let us know.

Thanks,

Kartika

S

Saleha5C5CAuthor

Participant

Hey,
Thanks for getting back to me

The MacOS is 11.4
RAM is 8GB
I am using Premier Pro Version 15.2.0(Build 35).
I have not received any sort of messages about an error. When i access a project it opens on the Lumetri Colour Panel, and then begins to have the Apple loading sign that unable me to work on the project. It becomes impossible to work on and leaving the last solution to force quit the program.

Thank you

Kartika Rawat

Community Manager

Thanks for the details. Can you try deleting cache files? https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/td-p/11017257

What type of media files are you editing (codec/ format, frame rate, frame size)?

Let us know.

Kartika

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded