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Sanjay50B9
Participating Frequently
Jan 1, 2025 4:37 AM UTC
Question

Crashing

My Premire pro any versions keeps crashing on to my upgraded pc everytime i import a footage on the timeline how to do i fix it?

    5 replies

    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    Jan 2, 2025 4:13 PM UTC

    Hi @Sanjay50B9,

     

    Welcome to the Premiere Pro forums! We are glad to see you here.

     

    As mentioned by the other users we need a few more details to help with this issue. Please see: How do I write a bug report?

     

    I hope we can help you soon. Sorry for the frustration! 

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    R Neil Haugen
    R Neil Haugen
    Legend
    Jan 1, 2025 4:58 PM UTC

    You didn't give the full information specified. Please do.

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    Everyone's mileage always varies ...
    Sanjay50B9Author
    Participating Frequently
    Jan 1, 2025 9:20 AM UTC

    Device name DESKTOP-1J97CQL
    Processor AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
    Installed RAM 32.0 GB (31.9 GB usable)
    Device ID FE461704-5EE1-4FA9-B8AD-99C146123D85
    Product ID 00326-10082-26054-AA876
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

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    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    Jan 1, 2025 7:14 AM UTC

    See the post below for some info we need.

    Info needed for a bug report

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    R Neil Haugen
    R Neil Haugen
    Legend
    Jan 1, 2025 4:48 AM UTC

    No clue. Give useful information we can try to help.

     

    OS/CPU/RAM/GPU, the media used, very specifically, and any effects to start with.

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    Everyone's mileage always varies ...
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