Skip to main content
S
Sanjay50B9
Participating Frequently
January 1, 2025
Question

Crashing

  • January 1, 2025
  • 5 replies
  • 384 views

My Premire pro any versions keeps crashing on to my upgraded pc everytime i import a footage on the timeline how to do i fix it?

    5 replies

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    January 2, 2025

    Hi @Sanjay50B9,

     

    Welcome to the Premiere Pro forums! We are glad to see you here.

     

    As mentioned by the other users we need a few more details to help with this issue. Please see: How do I write a bug report?

     

    I hope we can help you soon. Sorry for the frustration! 

    R Neil Haugen
    R Neil Haugen
    Legend
    January 1, 2025

    You didn't give the full information specified. Please do.

    Everyone's mileage always varies ...
    S
    Sanjay50B9Author
    Participating Frequently
    January 1, 2025

    Device name DESKTOP-1J97CQL
    Processor AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
    Installed RAM 32.0 GB (31.9 GB usable)
    Device ID FE461704-5EE1-4FA9-B8AD-99C146123D85
    Product ID 00326-10082-26054-AA876
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    January 1, 2025

    See the post below for some info we need.

    Info needed for a bug report

    R Neil Haugen
    R Neil Haugen
    Legend
    January 1, 2025

    No clue. Give useful information we can try to help.

     

    OS/CPU/RAM/GPU, the media used, very specifically, and any effects to start with.

    Everyone's mileage always varies ...
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices