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A
Andreea5E66
Participant
June 11, 2021
Question

Dell M6800 Premiere 2021 Video Error Driver

  • June 11, 2021
  • 3 replies
  • 1719 views

Hello to everyone. I have an issue with my laptop (Dell M6800 - i7 4810MQ, 16gb ddr3 800mhz, nvidia quadro k3100m 4gb).

I have windows 10 with liscence, i have Adobe pack with liscene, all the drivers are up to date.

When i run Premiere 2021, i have a ''welcome error'' saying

System Compatibility Report:

Video Intel (R) HD Graphics 4600 - Unsupported Video Driver

Video NVIDIA Quadro K3100M - Unsupported Video Driver

I tryed to use the ''FIX'' button, and what i get is the message : The driver is up to date.

 

What can i do? I use Premiere in software mode... i press ''Continue with the known issues...''

 

Thank you, i'm waiting for your replies,

Mihnea A.

This topic has been closed for replies.

3 replies

R
RjL190365
Legend
June 12, 2021

I am sorry to tell you this, but your laptop is just about obsolete. Both Intel and Nvidia had discontinued all driver development for those GPUs, with the Quadro K3100M being completely discontinued for driver updates in late 2019. Version 426.78 was the very last driver that was and will ever be released for all Kepler mobile Quadros. Premiere Pro 2020 and 2021 now require a driver version that's higher than version 457 just to even be compatible at all.

 

And your Intel CPU is only a 4th-Gen CPU. Adobe now officially requires a 6th-Gen (7th-Gen recommended) or later CPU in order to run Premiere Pro properly.

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 11, 2021

Hi Andreea!

Sorry for the System Compatibility Report. You can refer to this article and see some suggestions: https://community.adobe.com/t5/after-effects/faq-what-is-system-compatibility-report-in-after-effects-and-premiere-pro/td-p/11200108?page=1

 

Let us know how it goes.

Thanks,

Kartika

A
Andreea5E66Author
Participant
June 11, 2021

Hello Kartika,

This is the Report exported:

 

System Components:

Operating System Windows v.10.0.19043.1
----------------------------------------------------------------------------
No conflicts to report.

Video Intel(R) HD Graphics 4600 v.20.19.15.5063
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.8476 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Video NVIDIA Quadro K3100M v.25.21.14.2678
----------------------------------------------------------------------------
1. NVIDIA has identified a bug in your driver which might cause random crashes in your Adobe application. Please follow the instructions listed in the linked article.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html

 

 

For the 1st problem (intel driver update), i downloaded the update, and when i try to run it, it says that the computer doesn't have the minimum requirement for installation of the software package.

For the 2nd problem (nvidia), i have the same error, it cannot be updated ....

A
Andreea5E66Author
Participant
June 11, 2021

Also, for the Nvidia quadro driver, i installed and the normal driver and studio, and in both ways, i have the same error.

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