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Participant
May 20, 2025
Question

didn't notice it is an annual plan at first and signed, want to cancel because I don't use adobe

  • May 20, 2025
  • 1 reply
  • 181 views

Hello Adobe Support,

 

I'm a student and recently realized that I accidentally subscribed to an annual plan with monthly payments. I genuinely thought it was a month-to-month plan. I'm currently not using the software and due to financial difficulties, I cannot continue the subscription.

 

I kindly ask for your understanding and if it's possible to cancel the subscription without a cancellation fee. I would really appreciate your help in this matter.

 

Thank you for your time and support.

 

Best regards,

Di

1 reply

John T Smith
Community Expert
Community Expert
May 20, 2025

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767