수아이78634194

Participant

Question

"directory access error. please make sure your user directory isn't locked" again

Forum|Forum|7 years ago
April 19, 2018
2 replies
3920 views

I searched that error

adobe say "For example, go to Documents and open the Adobe folder. Try to add a file to the Adobe folder and Premiere Pro folder. If you get a warning that you don't currently have permission to access this folder, then you need to change the permissions so that you have rights to modify these folders."

I change the permission to access but program repeat the error.

Mac version -10.13.4

adobe version- adobe primere pro cc (I updated to the lasted version)

I changed permission read to read and write.

please help

This topic has been closed for replies.

Community Manager

Community Manager

수아이,

Here you go: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

Let us know if that works.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Participant

Check to see if your documents folder is an alias that is broken. I deleted mine and that fixed it.

Adobe Employee

Hi,

Have you tried restarting the machine after changing the permissions?

Also, try to create a new Admin user account and check if Premiere Pro works in there.

macOS Sierra: Set up users, guests, and groups on your Mac

//Vinay