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Job27866524f7ae
Participant
January 18, 2023
Question

Error message: "The requested file(s) could not be imported"

  • January 18, 2023
  • 1 reply
  • 5056 views

Hi all, I am using Premier Pro v23.1 and experiencing an error that reads: "The requested file(s) could not be imported". Screenshot attached.

 

I have unistalled/re-installed premier pro, cleared all media cache. I've also tried downgrading to the previous PP software (23.0) and the same issue appears. Does anyone have a solution of how to fix this error? I can not find any solution at all.

 

My comp specs are:
Apple Macbook Pro

Apple M1 Max

Mem 32GB

 

Thanks

    This topic has been closed for replies.

    1 reply

    Ishan Y
    Community Manager
    Ishan YCommunity Manager
    Community Manager
    January 18, 2023

    Hey,

    Sorry for the issue. Are you experiencing this issue with a specific file type? If so, please share the properties of the file you're trying to import (Format, codec, frame rate, frame size, source of file). Please share your OS version as well. We're here to help!

     

    Thanks,

    Ishan

    J
    Job27866524f7aeAuthor
    Participant
    January 18, 2023

    Hey Ishan,

     

    It happens everytime I try to import all file types below:

    • mp4, h.264, mov, mp3, wav, aiff
    • Format: 16x9, 3840x2160 
    • Frame rates: 25fps, 50fps

     

    My OS is Monterey 12.6.2.

     

    Thank you for investigating.

    Jobey

    Ishan Y
    Community Manager
    Ishan YCommunity Manager
    Community Manager
    January 19, 2023

    Thanks for the info. Could you try granting full disk access to Premiere Pro? Here's how. What type of device are you using to store your source files? 

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