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Vieira Aracatuba
Inspiring
November 5, 2024
Answered

Export Error

  • November 5, 2024
  • 6 replies
  • 397 views

I'm having serious problems exporting my project to h264. Since I upgraded my machine, I can't finish any project, it closes before exporting.
I tried to contact Adobe and they didn't answer me. My new machine is an i9, 4070TI, Windows 11.

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    Correct answer Vieira Aracatuba

    Hello, it seems that my problem has been solved.
    After doing a lot of research, I saw that the new generation of i9 processors can cause this type of problem.
    I updated the BIOS, and so far there have been no more crashes.

    6 replies

    Vieira AracatubaAuthorCorrect answer
    Inspiring
    November 22, 2024

    Hello, it seems that my problem has been solved.
    After doing a lot of research, I saw that the new generation of i9 processors can cause this type of problem.
    I updated the BIOS, and so far there have been no more crashes.

    Vieira AracatubaAuthor
    Inspiring
    November 13, 2024

    Hi, good morning. It happened again, every time I go to export, but this time I saved the report file, it has the extension .dmp.
    How can I send it to you?

      Vieira AracatubaAuthor
      Inspiring
      November 6, 2024

      Hi, yesterday when this crash report appeared, I entered the same email address as the Adobe account, vieira170@hotmail.com.
      The message I wrote was exactly the same as the one I posted here on the forum.
      That was yesterday or the day before.

      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      November 6, 2024

      Hi @Vieira Aracatuba ,
      When you get that message if you enter your email  can search fro the crash report.  I'm not seeing any associated with your email, but if you use a different one please DM me and I can take a look.  With out all the info from the bug report there isn't much we can do.  Please see, How do I write a bug report? and let me know if you use a different email for Premiere.
      Best,
      Rach

        Vieira AracatubaAuthor
        Inspiring
        November 6, 2024

        Hi @Rach McIntire , sometimes Premirer just close, without bug report. and sometimes this message appears.
        My adobe premiere is in Portuguese.

        Community Manager
        Rach McIntireCommunity Manager
        Community Manager
        November 5, 2024

        Hi @Vieira Aracatuba ,

        Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

        Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration! 

        Thanks,
        Rach

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