Skip to main content
V
Vieira Aracatuba
Inspiring
November 5, 2024
Answered

Export Error

  • November 5, 2024
  • 6 replies
  • 387 views

I'm having serious problems exporting my project to h264. Since I upgraded my machine, I can't finish any project, it closes before exporting.
I tried to contact Adobe and they didn't answer me. My new machine is an i9, 4070TI, Windows 11.

    This topic has been closed for replies.
    Correct answer Vieira Aracatuba

    Hello, it seems that my problem has been solved.
    After doing a lot of research, I saw that the new generation of i9 processors can cause this type of problem.
    I updated the BIOS, and so far there have been no more crashes.

    6 replies

    V
    Vieira AracatubaAuthorCorrect answer
    Inspiring
    November 22, 2024

    Hello, it seems that my problem has been solved.
    After doing a lot of research, I saw that the new generation of i9 processors can cause this type of problem.
    I updated the BIOS, and so far there have been no more crashes.

    V
    Vieira AracatubaAuthor
    Inspiring
    November 13, 2024

    Hi, good morning. It happened again, every time I go to export, but this time I saved the report file, it has the extension .dmp.
    How can I send it to you?

      V
      Vieira AracatubaAuthor
      Inspiring
      November 6, 2024

      Hi, yesterday when this crash report appeared, I entered the same email address as the Adobe account, vieira170@hotmail.com.
      The message I wrote was exactly the same as the one I posted here on the forum.
      That was yesterday or the day before.

      R
      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      November 6, 2024

      Hi @Vieira Aracatuba ,
      When you get that message if you enter your email  can search fro the crash report.  I'm not seeing any associated with your email, but if you use a different one please DM me and I can take a look.  With out all the info from the bug report there isn't much we can do.  Please see, How do I write a bug report? and let me know if you use a different email for Premiere.
      Best,
      Rach

        V
        Vieira AracatubaAuthor
        Inspiring
        November 6, 2024

        Hi @Rach McIntire , sometimes Premirer just close, without bug report. and sometimes this message appears.
        My adobe premiere is in Portuguese.

        R
        Community Manager
        Rach McIntireCommunity Manager
        Community Manager
        November 5, 2024

        Hi @Vieira Aracatuba ,

        Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

        Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration! 

        Thanks,
        Rach

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices