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Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
October 22, 2020
Answered

FAQ: How to solve issues related to undocked panels in Premiere Pro v14.5?

  • October 22, 2020
  • 62 replies
  • 47824 views

Update: This issue is being addressed in our Beta releases and will be available in a future stable release. You may download the Beta build from the Creative Cloud Desktop app. Please refer to this link to know more about Beta apps.

 

We are investigating an issue with Premiere Pro v14.5 wherein undocking panels or splitting workspace across multiple monitors might cause a few features to not work.
These are:

  • Keyboard shortcuts not working.
  • Drag & Drop functionality not working for the clips on the timeline.
  • In a few cases moving media clips to a different track on the timeline causes the media/asset to get duplicated in the project bin.

Workaround to fix these issues is to dock the panels or use any of the default Workspaces under the menu Window > Workspaces. If you have modified any of the default workspace, you may reset it under Window > Workspaces > Reset to Saved Layout.
Hope it helps.

    Correct answer Dominic Witherow

    Ditto exactly!

    My setup has 2 monitors to work within and a third to monitor at full resolution. 'Delete/Clear' buttons not working, dragging anything in the Project panel not working. All fixed by switching to an Adobe preset workspace and then switching back to my custom workspace.

     

    MacbookPro 16" 2019, 2.3GHz, 8 core i9, 64GB RAM, AMD 5500M 8GB, OSX 10.15.7 operating in closed clamshell mode with monitors attached via OWC Thunderbolt 3 Pro Dock and OWC Thunderbolt 3 Standard Dock

    62 replies

    Z
    ZlotProds
    Participant
    June 5, 2023

    I still have multiple users reporting issue in v22.2 and v23.0. Has this been fixed or a better way to resolve it?

    joshuavik
    joshuavik
    Participant
    November 17, 2022

    Thank you. I would only add that the better fix is to temporarily select one of the default workspaces. Once you have selected one of the default workspaces, the functionality is restored, and it keeps working even if you then go back to a custom workspace. Docking also restores the functionality but only as long as the Project panel remains docked – if you then undock it again, the fix does not stick. (iMac Pro 2017, macOS Ventura 13.01)

    N
    NotElHero
    Participant
    November 3, 2022

    For me it still doesn't even if I restore it to default. Idk if it has something to do with it, but I recently changed my keyboard distribution to english one (I've been using spanish one for my entire life, basically), but it kinda makes no sense. So I don't know what to do

    S
    Suraj5EBF
    Participating Frequently
    November 3, 2022

    Try to reset the workspace if it does not work quit the application and clear Preference by pressing the alt or opt key while launching. What version you're using? 

    L
    loud Media
    Participant
    October 26, 2022

    Just want to mention 2 years later from orginal post and this is still an issue. Changing to a default workspace and then back to my custom workspace does resolve issue.

    H
    H&L_Carlo
    Participant
    October 4, 2022

    This problem is still in 22.6.1. I can't drag and drop into Project Window bins unless i change my workspace back to undocked and then switch to my normal undocked 2 monitor solution. So annoying. 

    H
    H&L_Carlo
    Participant
    October 4, 2022

    oops. i meant i switch to docked on a single screen and then back to undocked on two screens. 

    pete_polygon
    pete_polygon
    Participant
    September 7, 2022

    I'm using Pro 2022 and this trick didnt work unfortunately. No hotkeys work at all.

    pete_polygon
    pete_polygon
    Participant
    September 7, 2022

    Proxy server is already off, Premiere hotkeys still wont work unfortunately 😞 this is so silly and annoying

    I
    Isybela
    Participant
    September 26, 2021

    It's been a year since you said this would be fixed. I'm currently using build 15.4 and I'm still having this problem. Keyboard shortcuts aren't working.

    It doesn't matter If I use a preset workspace that I didn't alter. It doesn't matter if I duplicate the sequence. Restarting the program doesn't help.

    Every other day I encounter a new bug with Premiere, and spend hours trying to fix it, or find workarounds. I'm exhausted, Adobe.

    What would it take for you to dedicate your resources to building a stable program that delivers what it promises? Just make the features you've created work. That's all I ask.

     

     

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 27, 2021

    Hi lsybela,

    Is this a problem with a project you updated from 14.x to 15.x? If so, can you try a new project? Same behavior?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    A
    animationlife
    Legend
    September 27, 2021

    I had the Drag and Drop Problem for more than a year. It had to do with windows update. Also, I could not get my Creative Clouds Updates, and later I found out everytime i get a new windows update, Windows LAN Area Network settings automaticlly goes to use a proxy server for LAN, which is BAD. Here is the screen-shot to correct your Local Area Network (LAN) Settings. I dont know if this is going to solve the premiere issue, but for sure it solves the Creative Clouds getting updates.

    Also,Try going to the main folder of adobe premier and right click on the premier pro icon and go to compatibility and uncheck the box RUN AS ADMINISTRATOR and it may work

    D
    default76p82rmgotn7
    Participant
    July 7, 2021

    Thanks

    P
    Pixie5C7A
    Participant
    June 9, 2021

    guys, i might have just figured it out.

    i was having the same problem, but suddenly i reminded that early when this started to happen i had set the app to run with administrator privileges because i was getting errors about premiere not being able to acess files or something like that.

     

    when i rolled back this change everything went back to normal.

     

    so, don't run premiere as administrator i guess.

    M
    Mark5E16
    Participant
    May 19, 2021

    Is this a problem with projects created under a different version of Premiere C rather than workspaces?

     

    In my case - a project created under a previous version of PCC with a workspace split across multiple displays.  None of the shortcuts worked at all.  Resetting workspaces or using default workspaces made not difference.

     

    They started working again when I created a new sequence.  Hope that helps. 

     

    (expletive removed by moderator)

     

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