Inspiring

Answered

FIX the bug of audio missing from export

Forum|Forum|3 years ago
January 24, 2023
201 replies
39408 views

When exporting a video sequence premiere randomly leaves out part of the audio. Those part were not muted, but in the same channel and of the same kind of other parts exported fine, not even cut: so for instance you have a talker that randomly get the voice silent.
This is a big reliability issue, because there is no correspondence of what you have on timeline and what you are going to have on final export. This happens on different machines and happened also with previous versions of Premiere different from this one at moment of writing 15.4.1 (build 4).
The only reliably working workaround has been export only the single audio channels in wave files and then import it back into the timeline, that is time consuming and unacceptable for a professional software.

Export

Correct answer KinoKast

23.5 fixed it for me... but after months of frustration, nearly doubling my workload.

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jimf16377877

Known Participant

I have this problem right now on a very short (15 sec) project consisting of simply a few stills with transitions and one audio track. I'm running Premier 22.5.0 on Mac Studio with OS 12.3. If I import the MP4 back into Premier, it plays fine, but it will not play audio in Quicktime, nor will it play audio if uploaded to Vimeo. In each case, It only plays the first second or two of audio. I tried to upload the various files but they wouldn't upload.

jimf16377877

Known Participant

I have this problem right now on a very short (15 sec) project consisting of simply a few stills with transitions and one audio track. I'm running Premier 22.5.0 on Mac Studio with OS 12.3. If I import the MP4 back into Premier, it plays fine, but it will not play audio in Quicktime, nor will it play audio if uploaded to Vimeo. In each case, It only plays the first second or two of audio.

45578203_glyph_on_rock_1.zip

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default2e1ndl1k1np5

Participant

I cant share my files as theres like 50+ gigs for a 3 hours render. The audio for my most recent render cuts out at exactly 1min-2min. There's no different settings or anything fancy. Just one audio track with some nature sounds.

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default2e1ndl1k1np5

Participant

I am having the same issue. Sometimes it will work if I add 0.1db to the audio. But I'll render it another time with the exact same setting and I'll lose audio after 1 second. It seems to be a random bug that appears for no logical reason. This is extremely frustrating because some of my exports are 3 hours and it takes 90 mins to render and about 10% come out with proper audio.

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DimitriB82C

Known Participant

I wasted so many hours trying to fix this.
I had to do the audio only export and import the whole track back to the project.
Btw. I'm running version 22.5.0

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Raul Pinto

Participant

Here I am, it does export, and I can watch it on my computer... when I send the video on my phone you can't hear audio 1. It's SO FRUSTRATING

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craigf12325105

Adobe Employee

@2085257 strange, it worked for me. Have you tried exporting to as a different file type, for example, Apple Pro Res? The only way you are going to get traction here is if the team can replicate the issue. The only way Adobe can replicate the issue is if you share your media files, project, export settings.

Have you also tried software and hardware encoding?

I would also suggest you share your hardware and driver versions.

A

Aaron5F97

Participating Frequently

@26865446 Fitches I just tried using CBR and that did not help for me. @Fergus Kousha https://adobe-video.uservoice.com/users/6057344604-fergus-hammond Any help coming soon from Adobe to address this long standing issue?

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craigf12325105

Adobe Employee

The issue is resolved when changing the export from VBR to CBR.

P

Patrick25281395u36p

Participant

I was working with 2 clips and when I put 30ch EQ effect on the export sound stopped on one of the clips. Took it effect off and it worked. NEEDS TO BE FIXED!

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