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davide.bonaldo
Inspiring
January 24, 2023
Answered

FIX the bug of audio missing from export

  • January 24, 2023
  • 181 replies
  • 38341 views
When exporting a video sequence premiere randomly leaves out part of the audio. Those part were not muted, but in the same channel and of the same kind of other parts exported fine, not even cut: so for instance you have a talker that randomly get the voice silent.
This is a big reliability issue, because there is no correspondence of what you have on timeline and what you are going to have on final export. This happens on different machines and happened also with previous versions of Premiere different from this one at moment of writing 15.4.1 (build 4).
The only reliably working workaround has been export only the single audio channels in wave files and then import it back into the timeline, that is time consuming and unacceptable for a professional software.
Correct answer KinoKast

23.5 fixed it for me... but after months of frustration, nearly doubling my workload.

181 replies

Participant
January 24, 2023
I cant share my files as theres like 50+ gigs for a 3 hours render. The audio for my most recent render cuts out at exactly 1min-2min. There's no different settings or anything fancy. Just one audio track with some nature sounds.
Participant
January 24, 2023
I am having the same issue. Sometimes it will work if I add 0.1db to the audio. But I'll render it another time with the exact same setting and I'll lose audio after 1 second. It seems to be a random bug that appears for no logical reason. This is extremely frustrating because some of my exports are 3 hours and it takes 90 mins to render and about 10% come out with proper audio.
Known Participant
January 24, 2023
I wasted so many hours trying to fix this.
I had to do the audio only export and import the whole track back to the project.
Btw. I'm running version 22.5.0
Participant
January 24, 2023
Here I am, it does export, and I can watch it on my computer... when I send the video on my phone you can't hear audio 1. It's SO FRUSTRATING
Adobe Employee
January 24, 2023
@2085257 strange, it worked for me. Have you tried exporting to as a different file type, for example, Apple Pro Res? The only way you are going to get traction here is if the team can replicate the issue. The only way Adobe can replicate the issue is if you share your media files, project, export settings.

Have you also tried software and hardware encoding?

I would also suggest you share your hardware and driver versions.
Participating Frequently
January 24, 2023
@26865446 Fitches I just tried using CBR and that did not help for me. @Fergus Kousha https://adobe-video.uservoice.com/users/6057344604-fergus-hammond Any help coming soon from Adobe to address this long standing issue?
Adobe Employee
January 24, 2023
The issue is resolved when changing the export from VBR to CBR.

Participant
January 24, 2023
I was working with 2 clips and when I put 30ch EQ effect on the export sound stopped on one of the clips. Took it effect off and it worked. NEEDS TO BE FIXED!
Participant
January 24, 2023
So this morning, (after four successful renders) I had a similar audio export issue as has been described.

I uninstalled, re-installed premiere, then installed Ver 22.4 and still experienced missing audio in the renders.

Finally, I created a new sequence (in DNX 1080p), copied over the edits ran several test renders (which were successful), and then proceeded with one rendered sequence at a time and they were all successful. I hope this "fix" may help others.

Very frustrating, I spent way too much time arriving at a solution, especially with what I'm paying monthly for Adobe licensing.

Having been dealing with Premiere freezing for the past several months, and needing to use the Windows "taskkill" command to force a successful Adobe shutdown. Which requires a system reboot of the workstation (because Adobe will not restart otherwise) is way too time consuming and very frustrating.

I will say DeVinci Resolve is looking better and better.
Participant
January 24, 2023
The "render and replace" option fixed mine as well. Now I'm having trouble with random frames disappearing. This is so frustrating, and it never happened on older versions. I may start looking switching to Final Cut