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davide.bonaldo
Inspiring
January 24, 2023
Answered

FIX the bug of audio missing from export

  • January 24, 2023
  • 181 replies
  • 38341 views
When exporting a video sequence premiere randomly leaves out part of the audio. Those part were not muted, but in the same channel and of the same kind of other parts exported fine, not even cut: so for instance you have a talker that randomly get the voice silent.
This is a big reliability issue, because there is no correspondence of what you have on timeline and what you are going to have on final export. This happens on different machines and happened also with previous versions of Premiere different from this one at moment of writing 15.4.1 (build 4).
The only reliably working workaround has been export only the single audio channels in wave files and then import it back into the timeline, that is time consuming and unacceptable for a professional software.
Correct answer KinoKast

23.5 fixed it for me... but after months of frustration, nearly doubling my workload.

181 replies

Adobe Employee
January 24, 2023
If someone can share the media files and the settings so the developers can reproduce the issue it will get fixed. I do not believe at the moment the issue can be replicated.
Participant
January 24, 2023
This is a big problem Adobe! And somehow, I'm not having the feeling it's taken seriously. This thread has been here for a year now...

I've got clients depending on me. Been exporting a couple of days now, trying different settings on the most bizar workarounds I was able to find on the internet (by other users, not by adobe).

In a professional working environment, this really can't be happening. Reliability and speed are of the essence. With a ten minute edit, I can't be fooling around with random export errors, having to check every export in detail, just to find out I have to try it all over again. These are very relevant issues that can make companies switch over to different software. At least, if things don't get better with these 'Random errors' lately, I know it's something we will reconsider. Not mend as a threat, just trying to wake you up what these errors can cause.

And it's not that these are unreasonable claims your users are making. Everyone here pays good money for your professional product and service. And lately, since a couple of updates ago, some weird stuff keeps happening. At least give some sign of life that you're working on this problem.

Maybe take some steps back to basic and focus a little less on interface design.

Come on man.
Participant
January 24, 2023
Here also, same issue. I thought there was something wrong with my computer, but apparently it's a bug in Adobe. time to fix it!
Participant
January 24, 2023
I've been dealing with this for the past 9 months now, and it's getting ridiculous as it randomly happens and almost every time. The fastest and most reliable workaround I have been using is the "Render and Replace" function on the audio tracks which prevents the issue from happening, so I'm forced to do this every time before I export now, otherwise it might happen. Please fix this.
davide.bonaldo
Inspiring
January 24, 2023
And the bug is still there with the latest 22.6.1, of course...
I feel I'll never trust the export function of premiere again.

I've seen that the bug is more frequent with the HLG files of GH5 and GH5S, they are H265 mp4, probably not related but maybe is of help.
At export wav soundtrack is there and random parts of the dialogue are missing.
Participant
January 24, 2023
I'll join in. I seem to have no problem, but I find out otherwise when I offer it to the public and they have problems. In my case, one audio track seems to be bad. You can't even troubleshoot it. I'm also on Vimeo, on a Mac Studio. I've spent all Sunday afternoon trying to solve this.
pentagramwookie
Inspiring
January 24, 2023
Just ran into this bug today. this is on a PC so nothing to do with Apple Studio Display. Why did Adobe waste time with the export tab instead of fixing this! I built a template for several sequences that used the same audio tracks ane effects, now I have to redo the audio on all these projects, what a headache!!
jimf16377877
Known Participant
January 24, 2023
This problem turned out to be not with Premier, but with the firmware of my Apple Studio Display. Apple just released an upgrade that fixed it for me.
jimf16377877
Known Participant
January 24, 2023
I have this problem right now on a very short (15 sec) project consisting of simply a few stills with transitions and one audio track. I'm running Premier 22.5.0 on Mac Studio with OS 12.3. If I import the MP4 back into Premier, it plays fine, but it will not play audio in Quicktime, nor will it play audio if uploaded to Vimeo. In each case, It only plays the first second or two of audio. I tried to upload the various files but they wouldn't upload.
jimf16377877
Known Participant
January 24, 2023
I have this problem right now on a very short (15 sec) project consisting of simply a few stills with transitions and one audio track. I'm running Premier 22.5.0 on Mac Studio with OS 12.3. If I import the MP4 back into Premier, it plays fine, but it will not play audio in Quicktime, nor will it play audio if uploaded to Vimeo. In each case, It only plays the first second or two of audio.