Skip to main content
davide.bonaldo
davide.bonaldo
Inspiring
January 24, 2023
Answered

FIX the bug of audio missing from export

  • January 24, 2023
  • 181 replies
  • 38575 views
When exporting a video sequence premiere randomly leaves out part of the audio. Those part were not muted, but in the same channel and of the same kind of other parts exported fine, not even cut: so for instance you have a talker that randomly get the voice silent.
This is a big reliability issue, because there is no correspondence of what you have on timeline and what you are going to have on final export. This happens on different machines and happened also with previous versions of Premiere different from this one at moment of writing 15.4.1 (build 4).
The only reliably working workaround has been export only the single audio channels in wave files and then import it back into the timeline, that is time consuming and unacceptable for a professional software.
    Correct answer KinoKast

    23.5 fixed it for me... but after months of frustration, nearly doubling my workload.

    181 replies

    Show previous replies
    M
    mayjain7130546
    Participating Frequently
    May 1, 2023

    Thanks, @nilesf65871158 for the update. Really appreciate it.  🙂 
    Let us know if you still see any audio drop issues anytime. 
    Happy to help, 
    Mayjain

    N
    nilesf65871158
    Participant
    May 1, 2023

    It seems that the new beta builds for Premiere Pro and Media Encoder fixed it for me. I've exported around 10+ videos so far and it hasn't happened at all.

      P
      PhilippS
      Participant
      April 29, 2023

      it doesn't work with the beta version either.

      ADOBE please, I have projects with deadlines, my customers wait and pay for them.

      I pay a lot of money for the Adobe Cloud so please take care of it and fast.

      M
      mayjain7130546
      Participating Frequently
      April 18, 2023

      Hi All,
      Sorry for this problem. We have made one fix regarding the intermittent audio dropouts from exported files in the latest beta builds.  This fix is available in both Premiere and Media Encoder beta builds. 

      Please check out the latest beta build version from the creative cloud and let us know how it goes there.

      You can download the latest Beta builds from Creative Cloud --> Beta apps --> Premiere Pro (Beta)/Media Encoder(Beta) 
      https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

       

      If you still face this issue, please share your project files(&media) here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.


      Thanks,
      Mayjain

      K
      KP091298
      Participant
      April 14, 2023

      I had this problem. What I did was I changed the Sample Rate from Audio in my Sequence Settings. From 48,000 Hz to 44,100 Hz and now I could export videos without having any audio problem. It was weird cos I wasn't even touching that settings but it worked for me XD (Version 23.2.0)

        Fergus H
        Community Manager
        Fergus HCommunity Manager
        Community Manager
        January 24, 2023
        Davide, can you share a project plus the media that demonstrates this issue?
          A
          Agrarvolution
          Inspiring
          January 24, 2023
          I've experienced this issue with GoPro footage before and I'm using a AMD Ryzen 5950X.

          Making proxies, sub comps etc. didn't help. In the end I stitched several exports together in a new video, since the parts where always was missing always changed.

          davide.bonaldo
          davide.bonaldoAuthor
          Inspiring
          January 24, 2023
          I had to switch to an Intel CPU and this didn't happen anymore...
          Could be because of the Quicksync feature of Intel?
          Could this be related just to AMD processors or others without Quicksync?
          Would anybody with this issue check which processor are they using?
          Thanks
          Tjay
          Tjay
          Participating Frequently
          January 24, 2023
          Just a note, it's still happening after I updated to v23.1
          N
          nilesf65871158
          Participant
          January 24, 2023
          Still an issue one year later. I highly recommend everyone use the "Render and Replace" function on the audio tracks which will prevent it from happening until this fixed if at all. If you don't, it will eventually happen again. You can export the same project with the same settings 3 times in a row and have the issue not happen, but on the 4th export it will just magically happen. If you don't use "Render and Replace", it will happen again. I've done everything I can to fix the issue like wiping my C Drive and cleaning my folders. Please Adobe fix this, it's been happening since March 2022.
          Show more replies
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices