We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load. Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode. In these situations, exports won’t work in Premiere Pro. When in this state, Quick Export also fails to function. This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows. If you are experiencing this issue, please update to version 23.4 or later to get the fix If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2: Workaround #1 – Export with Media Encoder (RECOMMENDED) Launch Adobe Media Encoder. Select File > Add Premiere Pro Sequence. Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export. Workaround #2 – Reset Premiere Pro preferences Hold the option key while launching Premiere Pro. Choose Reset Preferences in the “Reset Options” dialog. Exports will now be successful. Workaround #3 – Avoid using the “Match sequence preview settings” preset Do not choose the “Match sequence preview settings” preset in Export mode Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file. If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully. Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

Community Manager

Answered

FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3

Forum|Forum|3 years ago
December 8, 2022
34 replies
52849 views

We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load. Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode. In these situations, exports won’t work in Premiere Pro. When in this state, Quick Export also fails to function.

This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.

If you are experiencing this issue, please update to version 23.4 or later to get the fix

If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:

Workaround #1 – Export with Media Encoder (RECOMMENDED)

Launch Adobe Media Encoder.
Select File > Add Premiere Pro Sequence.
Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.

Workaround #2 – Reset Premiere Pro preferences

Hold the option key while launching Premiere Pro.
Choose Reset Preferences in the “Reset Options” dialog.
Exports will now be successful.

Workaround #3 – Avoid using the “Match sequence preview settings” preset

Do not choose the “Match sequence preview settings” preset in Export mode
Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.

Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

Export

Correct answer Francis-Crossman17221443

This issue is fixed in 23.4, which has just been released. Update to 23.4 to get this fix.

Show previous replies

A

arneh11021792

Participant

Workaround 2 did it! Thanks.

O

o0Redback0o

Known Participant

I have the beta installed, still locks up when I go to Edit and choose any of the preferences. And I mean locks up, no matter how long you wait, it freezes when you click anywhere after that. Uninstalled, removed all plugins, reset prefs when loading using ALT key and all other options set to not load.

File->Export just sits there as before but no lock up, other options open up. Just Edit is my main problem.

D

daapap

Inspiring

All this did not help in my case. Also after resetting the preferences all ,of my stills in the current project do not show up anymore in the bin in icon view mode.

O

o0Redback0o

Known Participant

If I select File it locks up, if I go to Edit and any of the preferences, it locks up. None of the fixes listed stops this for me and I hear of others with the same problem. Tried the beta also, still the same. I suspect sonmething in the registry is affecting both programs, no idea, Windows 10, 64 bit.

Francis-Crossman17221443

Author

Community Manager

The issue is fixed in Premiere Pro beta as of version 23.5.0, build 20. Install the latest beta if you want to try this fix. Beta and Release versions can be installed side-by-side and the projects are compatible so you can open the project in beta to get the export done and not have to reset your preferences. More info on Beta apps here: https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html. We will be putting this fix into an official release very soon.

Tebz Moagi

Participant

Thanks this was very helpful.

K

kinany42317176

Participant

I have done my video and rendered it without trouble, but nothing happens when I press export.
I tried all export methods, but they never open.
I updated everything, drivers, windows, and the app itself.

I also tried to export a project that I exported 2 days ago but the problem is always there

S

Suraj5EBF

Participating Frequently

Have you Clear the Media cache and reset the Preference?

Go to the File > Project Setting > General > and change the Render mode to " Software Only".

Try this and let us know!

Thanks,

Suraj.

Francis-Crossman17221443

Author

Community Manager

Just want to let everyone know the progress. We have an internal fix for this that we are testing and will put into beta in the next few days and then roll into an official release as soon as possible.

Francis-Crossman17221443

Author

Community Manager

@Remote Index, we're updating that page soon.

Francis-Crossman17221443

Author

Community Manager

@8130035 Are you using "Match sequence preview settings"? Try avoiding that one, and your exports should be successful, and you won't have to reset your prefs all the time. Let me know if this is not the case for you.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded