FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3
We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load. Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode. In these situations, exports won’t work in Premiere Pro. When in this state, Quick Export also fails to function.
This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.
If you are experiencing this issue, please update to version 23.4 or later to get the fix
If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:
Workaround #1 – Export with Media Encoder (RECOMMENDED)
- Launch Adobe Media Encoder.
- Select File > Add Premiere Pro Sequence.
- Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.
Workaround #2 – Reset Premiere Pro preferences
- Hold the option key while launching Premiere Pro.
- Choose Reset Preferences in the “Reset Options” dialog.
- Exports will now be successful.
Workaround #3 – Avoid using the “Match sequence preview settings” preset
- Do not choose the “Match sequence preview settings” preset in Export mode
- Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
- If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.
Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.
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