Frame.io extension doesn't work anymore

Forum|Forum|1 year ago
June 5, 2024
11 commentaire
12840 vue

Hello,
I've been having a problem with the Frame.io extension since today. It simply doesn't work anymore, and it's impossible to connect to the service via Premiere or After Effect.
An error message appears asking you to reload the extension and restart it.
Despite this, it doesn't work.
Am I the only one?
Thanks in advance for your help

Meilleure réponse par Kevin J. Monahan Jr.

HI @rodrigodxb,

Thanks for the message. I understand how frustrating it can be to encounter login issues, especially when you're in the middle of important work. This morning, Frame.io experienced an incident where users reported seeing an error message, "something went wrong," when attempting to log in.

The Frame.io team has already identified and resolved the problem. For any ongoing updates, you can always check the Frame.io status page. While the incident has been resolved, Frame.io engineers closely monitor the situation to ensure everything runs smoothly.

If you're still experiencing problems, please don't hesitate to email the Frame.io support team at support@frame.io. Once logged in, you should also be able to chat with the Frame.io support team from the browser. They'll be happy to assist you further.

Thank you for your patience and understanding, and we're sorry for the frustration. Please let us know if there's anything else we can help with! Take care.

Thanks,
Kevin