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Tmftopdawg12347
Participant
December 30, 2021
Question

Freeze

  • December 30, 2021
  • 3 replies
  • 179 views

For the past couple days when I make a slice or add a transition to my project, then try to play it back, the play/pause option freezes. Everything else is fine except the play/pause button. So I'd save it to close the application but then when I hit "X" the rainbow swirly comes up & stays until I just force quit the project. This keeps happening

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    3 replies

    Christian.Z
    Community Expert
    Christian.ZCommunity Expert
    Community Expert
    December 30, 2021

    Please provide detailed specs of your system, including your storage configuration as well as your OS and version of Premiere

     

    Have you tried resetting preferences and/or reseting your workspace?
    Reset your preferences by holding shift+alt (or option) when you launch Premiere

    T
    Tmftopdawg12347Author
    Participant
    December 31, 2021

    I'm using mac OS big sur, Premiere 22.1.2 

    I've cleared cache, reset preferences & workspace. Still freezing & only able to close app by force quit

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    December 30, 2021

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work, try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

    If that doesn't work, try creating a new project and import the old one into it.

    Also, please help us help you:
    https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

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