Full screen not working

Question

Hello, I'm using Premiere Pro 25.1. When I toggle full screen, error ''A low-level exception occurred in: Adobe Player (Player:76)'' pops up and nothing happens. This happens in my custom workspace. When I toggle fullscreen in another custom workspace, the image ''pops out'' of the program monitor, but the size of the image increases only slightly.
I have a three monitor setup at home and at work. At home this issues doesn't happen, it happens only at work. At home all monitors are full hd, at work one is 4k - is this causing the issues? If so, how do I fix it?

Thanks

jamieclarke · Answer

Hi @Ben28222228kzqu - Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

Do you see this issue in other workspaces or only your custom one?

If you unplug the 4K monitor do you still have this issue?
Sorry for the frustration.

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