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SiHutch
Known Participant
November 7, 2024
Question

GPU Render Issue, Unable to apply effects

  • November 7, 2024
  • 13 replies
  • 647 views

I keep getting GPU render errors and mercury playback greyed out so can't change it making the colour odd in playback and also with certain effects its unable to render the effects and on exports fails as says GPU errir

 

I work as a freelance editor and this is starting to effect my work considerably so need to fix this asap. PLEASE HELPPPPP

 

I use a Apple M1 Pro, 16 GB Memory, Sequoia 15.1

 

Chipset Model: Apple M1 Pro

  Type: GPU

  Bus: Built-In

  Total Number of Cores: 14

  Vendor: Apple (0x106b)

  Metal Support: Metal 3

 

Thank you

13 replies

SiHutch
SiHutchAuthor
Known Participant
November 8, 2024
  • Issue - Mercury Playback Engine GPU Acceleration(Metal) greyed out in Video Playback settings and think if I could change this it would fix my issues? My issues in one porject I apply Stabiliser to a clip and it creates a flash frame, makes the highlights blow up or fails to export the sequence saying GPU error. Another issue in another project is in the viewing mode because I can't change the GPU it is currently changing the colour of the files giving a green tint to the sequence when watching in Premiere.
  • Adobe Premiere Pro version number: 24.6.3 but also in 25
  • Operating system - Mac OS Sequoia 15.1
  • System Info: CPU, GPU, RAM, HD:
    • CPU Apple M1 Pro

    • GPU (Intel-based Macs and PCs) 

      MacBook Pro

        Model Identifier: MacBookPro18,3

        Model Number: MKGP3B/A

        Chip: Apple M1 Pro

        Total Number of Cores: 8 (6 performance and 2 efficiency)

    • GPU driver (PC) 

       

        Chipset Model: Apple M1 Pro

        Type: GPU

        Bus: Built-In

        Total Number of Cores: 14

        Vendor: Apple (0x106b)

        Metal Support: Metal 3

        Displays:

    • RAM 16 GB

    • Hard Drive Rushes are on a SD connected via USB C to USB C

  • Video format: MXF raw rushes for the files that are viewed green and MPEG MOVs that fail on export with stabiliser
  • Workflow details: Single track
  • Steps to reproduce - (Very important!) 
  • 1. apply warp stabiliser to movs, watch back in Premiere, creates flash frame or fails on export saying GPU error.
  • 2 View mxfs on timeline and they come out green
  • Expected result - Clips shouldn't be playbacked in a different colour, stabiliser shouldn't be creating flash frames and should export. I should be able to change the type of GPU being used in Video Playback
  • Actual result -  Rushes are playbacked in a green hue and in the other project the sequence fails to export with the window coming up saying GPU Error
SiHutch
SiHutchAuthor
Known Participant
November 8, 2024

Just tried replying with bug report, now it hasn't posted

Community Manager
November 7, 2024

Hi @SiHutch ,

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration! 

Thanks,
Rach