Participant

Question

GPUsniffer.exe has encountered a problem and needs to close

12 replies
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Nvida RTX A2000 8 GB laptop GPU

Latest Premiere pro 25.0

studioDriver version 553.09

Downgraded Premiere pro to 23.6.8. and the problem disapered

Win 10

jamieclarke

Community Manager

Can you email me the email address you used at jamiec@adobe.com

Thank you.

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jamieclarke

Community Manager

Hi @anders__3344 - Posting to the community that your issue has been resolved with updating your GPU driver to 553.35.

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anders__3344Author

Participant

done that several times,

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jamieclarke

Community Manager

Hi @anders__3344 - When the dialog box opens please select the option "Adobe may contact me for fixes and workarounds at" and then enter your email address. As soon as you do that we can take a look on our end and see what is causing you to crash.

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anders__3344Author

Participant

Hi, thank´s for the reply!

Well that´s one way, but also like to know what the problem is.

Can´t render with GPU

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MyerPj

Community Expert

If you just want to remove the message from showing each time you start PP, you should be able to turn off the message.

I can't try it here, but I leave it off anyway, since I know I have the hardware.

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anders__3344Author

Participant

CPU: 12th Gen Intel(R) Core(TM) i7-12800H 2.40 GHz

RAM: 64,0 GB (63,6 GB usable)

System: 64-bit operating system, x64-based processor

Windows 10 Enterprise, 22H2

On startup the errormessage appers, the program starts normaly, no conflicts. when trying to render both the Intel and the Nvida GPU hits the max, then drops to standstill. to be able to render my movies i have to disable rendering with the PGU

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Kevin J. Monahan Jr.

Legend

Hi,

Please provide the developers with more information. See, How do I write a bug report?

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio