Green and Pink Video in Premiere Pro CS6 & Rendering fixed to the Mercury Playback Engine

Forum|Forum|11 months ago
March 11, 2025
4 replies
404 views

I’m part of the IT section supporting a municipal government office, where we currently manage approximately 20 Premiere Pro CS6 installations. Until recently, all installations functioned without issues. However, about three weeks ago, users began reporting that some imported video files display green and pink colors. The same video files (MP4) play fine in VLC.

I’ve conducted extensive troubleshooting, including a thorough search of Adobe forums and other discussion boards. I’ve followed all recommended solutions—such as ensuring Windows 10 and 11 (64-bit, Enterprise license) are fully updated with the latest graphics drivers and system patches—but the issue persists. Additionally, I tested installing an add-on GeForce video card with 2GB RAM and the latest driver, yet the problem remains unresolved.

Any guidance or suggestions you could provide to resolve this issue would be greatly appreciated. Thank you in advance for your assistance!

Error or problem

Correct answer MyerPj

Yes, let us know, also, to explicitly mention you can rollback a gpu driver to a previous version if that would get it to run.

MyerPj

Correct answer

Community Expert

Yes, let us know, also, to explicitly mention you can rollback a gpu driver to a previous version if that would get it to run.

John T Smith

Community Expert

I have an OLD saved link that may (or may not) help

Green-Pink-Purple video https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html

The only solution I know of is a video driver update/change - especially if there has been a Windows update

MyerPj

Community Expert

It's difficult, because its such an old version of the software. But it sounds like you computers are pretty old also. Perhaps some Windows update was the problem. A KB could be hampering you. Also, you might consider rolling back some KBs, or if a machine has a restore point from 3 weeks ago. Etc. Are you able to install CS6, as Adobe decommisioned the registration servers for the old versions? If you have serial #, or some such elements I believe you can install it. How about on a clean Win11 machine, can you install it and run it?

F

Fardin_3585Author

Participant

I udnerstand this software is outdated and a Windows update might be causing this. Our computers are all Lenovo brand and about 3 years old. We have our own specific image that comes with a preset software.
I'll try a new Lenovo Tiny we recieved last week and also a retail image desktop in the next few days. I'll let you know how it goes and where we are standing. Thanks.

MyerPj

Community Expert

Having searched the forums, you'll know that this problem was typically caused by the graphics card drivers. What driver version was installed. What gpu's are you using? Built into motherboard? That nvidia card, what driver was the 'latest'?

Info needed for a bug report

F

Fardin_3585Author

Participant

Yes, I 'know' that info even if everything was fine three weeks ago and no changes are done to our computers.
I updated the built-in Intel 630 driver to v.31.0.101.2115 and then installed a MSI GeForce GT 1030 that was sitting around and updated it to v.32.0.15.7270
Intel i5-10500 3.10GHz / 16 GB RAM / 512GB SSD WD
Thanks for looking into this.

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