H.265 files now import as audio only

That didn't work. Still imports as audio only.

Hi @jelizondoedits - Can you try making a backup of your settings and then hold down "Shift" while opening premiere and select the checkbox "Reset app preferences" 

Can you also try opening Audition and going to Settings > Media & Disk Cache and click "Clean" under Shared Media Cache Database

Let us know if that helps.   Thank you for your help troubleshooting.

Here it is: 

Hi @jelizondoedits - Any updates were you able to get a screen recording?

Hi @jelizondoedits - I'm sorry you are experiencing this issue.  I am thinking something is happening when working with Adobe Audition.  It would be helpful if you post a screen recording when you are importing one of these files.  Are you using the Import panel or just clicking in the project to bring up the import dialog box?

Tried clearing media cache files, still only getting audio when I import.

Attached are some screenshots of the issue. That how my H265 file imports. It's an audio-only file, when it should have video as well.

Hi @jelizondoedits - I have received your file, but am unable to reproduce your issue.  I can import the file and playback with picture.  

Can you hold down "SHIFT" while launching Premiere and check the box

"Clear media cache files" 

let us know if that helps your issue.  If not can you upload a screen recording so that we can see what is going on. Thank you for your help in troubleshooting this issue.