Known Participant

Question

HEVC/H265 Import and Playback problem on CC2020

Forum|Forum|5 years ago
October 7, 2020
3 replies
1704 views

Hi,

I have been having a strange problem for the last 3 month on my Mac.

I can not import or playback h265 files properly on both Premiere and Media Encoder.

This problem started around mid July when Premiere crashed for the very first time while importing a 8K H265 file that came out of a Canon R5 and since then I can not work with h265 files no matter what camera (even iphone 11) h265 was produced by. I do not know if this is just a coincidence.

I can not import or I can not open up a project that was created by a 15 inch 2018 Macbook Pro.

Once I import the cpus goes crazy an my computer at some point does a hard boot.

I prepared a simple video to show the begining of my problem. I think I have read every single thread releated/unrelatrd out in the jungle. I have repaired permissions, did a reset NV and PV Ram.. did a diagnostic check, stress test, reset adobe preferences.. trash every single item do a fresh install and in the end did a fresh install (by formatting the main drive) of the os and premiere.

I know many of you are going to relate this problem to a hardware issue but the dillema is that both finalcut and davinci resolve have not one single glitch with the same files.

I suspect that around July either Mac Os update or Premiere update has broken a chain. May be the way that Premiere utilizes my hardware. I have no idea.

Please check the link below. It is just the begining of my problems. The iPhone videos are HEVC not H264, I made a wrong mention in the video.

https://www.youtube.com/watch?v=af1Aa8Cr4rs

My system info as follows:

Mac Pro 2019 7,1
192 GB RAm

3.2 GHZ 16 Core
VEGA II x 2 Graphics
AfterBurner Card
OWC Accelsior 4M2 4TB PCiE Storage

Catalina 10.15.7
Premiere CC 2020 14.4.0 Build 38

This topic has been closed for replies.

T

tinklevision256

Participating Frequently

Having exactly the same problem here

dawidp43066822

Participant

Hello Adobe, I have exactly the same Problem like kbirand.

Please do something because Premiere is not usuable with H265-Footage from the Canon R5 H265 and DJI Mavic 2 Pro.

My system is:

Mac Pro 2019

3,2 GHz 16 Core

384 GB Ram

VEGA II 32 GB

OS: Catalina 10.15.7

Premiere: 14.5.0 (Build 51)

AlexKMedia

Participant

Hello Adobe, I have exactly the same Problem like kbirand and dawidp.

Please help us, at least give us some Feedback, because Premiere is not usuable with H265-Footage from the Canon R5 H265 and DJI Mavic 2 Pro. As a professional User this is not acceptable

My system is:

Mac Pro 2019

3,2 GHz 16 Core

256 GB Ram

W5700X 16 GB

OS: Catalina 10.15.7

Premiere: 14.5.0 (Build 51)

K

kbirandAuthor

Known Participant

Aslo my previos thread when the problem started back on July :
https://community.adobe.com/t5/premiere-pro/premiere-pro-and-media-encoder-boots-my-mac-when-i-import-files/td-p/11289418

K

kbirandAuthor

Known Participant

When I get a hard boot I get different crash reports everytime:
1-

Panic(CPU 0, time 397846254907): NMIPI for unresponsive processor: TLB flush timeout, TLB state:0x0
RAX: 0x0000000009000000, RBX: 0x000000000001f944, RCX: 0xffffff801320cef8, RDX: 0x0000000000000000
RSP: 0xffffff92d3ed5e60, RBP: 0xffffff92d3ed5e60, RSI: 0x0000000000000000, RDI: 0xffffff801320cef8
R8: 0x0000000000000002, R9: 0x0000000004204900, R10: 0x000000000000001f, R11: 0xffffff801320a220
R12: 0x0000000000000000, R13: 0xffffff801320cef8, R14: 0xffffff8012938e30, R15: 0xffffff8173aaf830
RFL: 0x0000000000000046, RIP: 0xffffff8012a3ed43, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff92d3ed5d10 : 0xffffff8012a45dfb
0xffffff92d3ed5d60 : 0xffffff80128c0d47
0xffffff92d3ed5e60 : 0xffffff80129654b4
0xffffff92d3ed5f20 : 0xffffff8012a33807
0xffffff92d3ed5f60 : 0xffffff8012a4e663
0xffffff92d3ed5f80 : 0xffffff8012a45dfb
0xffffff92d3ed5fd0 : 0xffffff80128c0bed
0xffffffd343da3f40 : 0xffffff801293f7a7
0xffffffd343da3f80 : 0xffffff801293f968
0xffffffd343da3fa0 : 0xffffff80128c013e

BSD process name corresponding to current thread: kernel_task

Mac OS version:
19H2

Kernel version:
Darwin Kernel Version 19.6.0: Mon Aug 31 22:12:52 PDT 2020; root:xnu-6153.141.2~1/RELEASE_X86_64
Kernel UUID: 05D51A3D-3A87-3FF0-98C3-9CF3827A3EDD
Kernel slide: 0x0000000012600000
Kernel text base: 0xffffff8012800000
__HIB text base: 0xffffff8012700000
System model name: MacPro7,1 (Mac-27AD2F918AE68F61)
System shutdown begun: NO

2-

Panic(CPU 0, time 436795524671): NMIPI for unresponsive processor: TLB flush timeout, TLB state:0x0
RAX: 0x0000000009000000, RBX: 0x000000000001e408, RCX: 0xffffff800740cef8, RDX: 0x0000000000000000
RSP: 0xffffff92c7fe2e80, RBP: 0xffffff92c7fe2e80, RSI: 0x0000000000000000, RDI: 0xffffff800740cef8
R8: 0x0000000000000002, R9: 0x0000000004204900, R10: 0x000000000000001f, R11: 0xffffff800740a1c0
R12: 0x0000000000000000, R13: 0xffffff800740cef8, R14: 0xffffff8006b38e30, R15: 0xffffff817194f830
RFL: 0x0000000000000006, RIP: 0xffffff8006c3ed51, CS: 0x0000000000000008, SS: 0x0000000000000000
Backtrace (CPU 0), Frame : Return Address
0xffffff92c7fe2d30 : 0xffffff8006c45dfb
0xffffff92c7fe2d80 : 0xffffff8006ac0d47
0xffffff92c7fe2e80 : 0xffffff8006b654b4
0xffffff92c7fe2f40 : 0xffffff8006c33807
0xffffff92c7fe2f80 : 0xffffff8006c45efa
0xffffff92c7fe2fd0 : 0xffffff8006ac0bed

BSD process name corresponding to current thread: VTDecoderXPCServ

Mac OS version:
19H2

Kernel version:
Darwin Kernel Version 19.6.0: Mon Aug 31 22:12:52 PDT 2020; root:xnu-6153.141.2~1/RELEASE_X86_64
Kernel UUID: 05D51A3D-3A87-3FF0-98C3-9CF3827A3EDD
Kernel slide: 0x0000000006800000
Kernel text base: 0xffffff8006a00000
__HIB text base: 0xffffff8006900000
System model name: MacPro7,1 (Mac-27AD2F918AE68F61)
System shutdown begun: NO

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