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defaultuqf7h1bbyif6
Participant
May 8, 2023
Answered

Horizontal scroll buggy in version 23.4

  • May 8, 2023
  • 28 replies
  • 8552 views

With the new update of Premiere Pro (version 23.4) horizontal scroll on the timeline hardly works at all. When I use a two finger swipe on my trackpad to move the timeline left or right, it normally moves very smoothly and moves long distances quickly. But in version 23.4 it hardly moves, and I have to push down hard on the trackpad and do really long swipes to initiate a (weak) scroll.

 

I ended up reinstalling version 23.3, and horizontal scroll on the timeline now works perfectly again.
I hope this will be fixed with future updates so I can always have the latest version.

 

Mod note: Title changed slightly

    This topic has been closed for replies.
    Correct answer Ishan Y

    Hey everyone,

    The engineering team has released a fix for a similar issue in the latest Beta. Could you try the Beta and let us know if that fixes your problem? Installing the Beta won't overwrite your current version of Premiere Pro. Let us know how it goes.

     

    Thanks,

    Ishan

    28 replies

    T
    tiiu30836482hcy2
    Participant
    July 2, 2023

    Hey,

    As of today, July 2, 2023, horizontal scrolly version 23.5.0 (built 56) cannot be used normally. I also tried the Beta version, same problem. Very uncomfortable!!! When will you get fixed?

    I am working on WIN 11

    jamesdrakefilms
    jamesdrakefilms
    Inspiring
    June 27, 2023

    Yes thank you the update fixed it!

    ---Cinematic Video Production, 17+ Years of Excellence.
    A
    Autism Academy
    Participant
    June 26, 2023

    Thank you!  New update fixed it! 

      Fergus H
      Community Manager
      Fergus HCommunity Manager
      Community Manager
      June 20, 2023

      Hello, 
      This issue is fixed in Premiere Pro v23.5, which will be available the week of June 17. 

      Regards,

      Fergus

        A
        Autism Academy
        Participant
        June 12, 2023

        When I am using my MacBook Pro, I use my two fingers to scroll right to left and left to right on my timeline while editing.  For the past month or so, I have been noticing that the scroll feature is very slow, lagging, and catching.  It is no longer easy to scroll back and forth on the timeline.  I have made sure all new updates are installed but still having this issue.  Please help, it is making editing take a log longer!  It is only happening in Premiere Pro, all other scrolling on this Mac has been working smoothly.  Thank you kindly

          D
          Dpsmediahouse
          Participant
          June 10, 2023

          On completion of the newest update, which has a feature to improve mouse movement and scrolling on Macbook Track pads, I am expereince crazy amounts of scrub lag. I need to scrub a bunch just to get it to move then it jumps all over. It was very smooth prior to the update, and smooth on every other program I have been using. I have a Macbook Pro M1 Max with 64GB ram and have attempted restart, changing pointer speeds/track pad speeds. I uploaded the same project to premiere rush, and it scrolls smooth as it usually does. Not sure what is going on. Any Help is great!

           

          Premiere is Version 23.4.0 Build 56

          Macbook M1 Max

          64GB Ram

          Mac OS 13.4

           

            A
            Alyssa567895
            Participant
            May 23, 2023

            Before this version, it was super smooth navigating on timeline with two fingers on my macbook trackpad. Now, it seems I can only navigate with acceleration (releasing my finger at the end and scrolling a long distance, and even this is laggy) instead of precisely scroll from one point to another. Sometimes it does not work at all, scroll bar not moving at all even though my fingers are.

            Also, I have the same problem with Effects panel, Lumetri Color panel and I believe there's more, but it seems on Project panel it still works perfectly as before.

            Please fix it as soon as possible. Thanks a lot! 

             

              R
              Ricky_Norris
              Participating Frequently
              June 3, 2023

              Also expereriencing this with two finger scrolling specifically please address

              K
              Karl261837917m5x
              Participant
              May 22, 2023

              The beta resolved the issue for me on Windows, looks promising.

              MrRoodyHadley
              MrRoodyHadley
              Participant
              May 22, 2023

              Thanks nbechere!

              The Beta 23.5 has solved the mouse scroll issue for me. All seems to be working perfectly fine now. 

              RoodyH

              nbechere
              Adobe Employee
              nbechere
              Adobe Employee
              May 22, 2023

              Gotcha all - I was able to reproduce the scrolling bug on another system and we have submitted a fix for the issue. You should see all scrolling issues fixed in the next version. If anyone has time to download and test with the current Beta Version (Creative Cloud Desktop App -> Beta apps -> Premier Pro) - that would be awesome to make sure the issue is 100% fixed when we release the update. 

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