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Question

Issues regarding playing back media with Premiere Pro 15.2

Forum|Forum|5 years ago
May 14, 2021
2 replies
358 views

Ever since this new update I've been having some issues regarding playing back media. Whenever I try to play back a clip in the preview window or on the sequence timeline, it will freeze and wont play. My cpu has an Intel Core i5-6200U CPU @2.30GHz with 12 GB RAM with a 64 bit OS

Performance

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Community Expert

Community Expert

If you have nested audio in the timeline, delete and see how it goes.

Community Manager

Community Manager

Hi Marcus!

Sorry for the performance issue. We can get this checked.

What type of media files are you editing (codec/ format, frame rate, frame size)?
Have you tried deleting cache files?
Could you test the issue after resetting the preferences? https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

Let us know how it goes.

Thanks,

Kartika