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kdjmedia1
Participant
Oct 24, 2024 5:03 AM UTC
Question

Issues with Premiere Pro 2025

I am having major issues following the most recent update to Premiere Pro. When I've attempted to create a new sequence within a project, audio is very glitchy; A1 is only left, A2 is right and there is no way to adjust the Audio Channels. No audio tracks on A3 are audible whatsoever. And worst of all, I have had Premiere crash several times moments after opening it and trying to work on a project. My original sequences on projects work fine. It seems this is only impacting a second sequence within a project.

 

Right now I cannot open Premiere without it crashing, which is a major issue given the deadline I am working under.

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    10 replies

    SOC-Amy
    Participating Frequently
    Dec 20, 2024 11:21 PM UTC

    I'm having RELENTLESS issues with Memory Errors in Premier, After Effects and occasionally Media Encoder. The apps are triggering the low memory error messages and then requiring a force quit. I lose work and time each time this happens. It's corrupted projects and everything.

     

    why is this still happening?

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    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    Dec 20, 2024 9:47 PM UTC

    Hello @kdjmedia1, 

    Are you still experiencing this issue?  Are you working with Proxies or camera files?  Hopefully, everything is working for you.

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    R Neil Haugen
    R Neil Haugen
    Legend
    Nov 13, 2024 4:50 PM UTC

    That dialog nearly always points to something glitched in the sequence at that time stamp. Redo that segment of the sequence is typically what fixes this.

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    Everyone's mileage always varies ...
    defaultiw4trzck2ijq
    Participant
    Nov 13, 2024 2:54 PM UTC

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    bryano72870389
    Participant
    Nov 13, 2024 2:10 PM UTC

    I had exactly the same problem but luckily seem to have found a solution.  Open up the audio workspace in Premiere 25, go to the audio track mixer and make sure that all the dials are set to zero. Hopefully that should sort your issue. It worked for me. 

    Cheers,
    Bryan 

     

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Oct 28, 2024 1:06 PM UTC

    Your track is most likely mono.

    Please when posting a screenshot, post the entire panel. In this case the track header is an important part of the panel.

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    Asaelamaury
    Participating Frequently
    Oct 28, 2024 11:14 AM UTC

    I have the same problem, when you put stereo audio on timeline the audio play Mono not stereo, When you put the same audio in the previous version it plays in stereo

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    kdjmedia1Author
    Participant
    Oct 24, 2024 11:12 PM UTC

    Within 60 seconds of opening this project, I get an error message and Premiere shuts down. 

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    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    Oct 24, 2024 4:55 PM UTC

    Hi @kdjmedia1 

    Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report ?

    Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

    Thanks,

    Ian

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    R Neil Haugen
    R Neil Haugen
    Legend
    Oct 24, 2024 5:31 AM UTC

    First thing, is check your Preferences/Audio tab.

     

    Do you have input state for audio media set to "from media", or to stereo, mono, adaptive?

     

    That can get off from what you're used to in a new version.

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    Everyone's mileage always varies ...
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