Keyboard shortcut preset disappears

Forum|Forum|1 year ago
December 3, 2024
3 replies
266 views

Hello,

Everytime I open Premiere 2025, the keyboard shortcuts I have dissapears. I even save as a custom one and it still disappers after I open premiere so i have to adjust it every single time. Is there a fix?

User experience or interface

This topic has been closed for replies.

R

Rach McIntire

Community Manager

Hello @kevin22460516ceth ,

Welcome to the Premiere Pro forums! We’re happy you’ve reached out. Did @Michael Grenadier 's suggestion work?

If that doesn't work and you have time, please give the team more details. See, How do I write a bug report?

Thanks!

M

Michael Grenadier

Legend

and make sure you haven't used any "reserved" characters such as /,*, etc when you name the preset.

M

Michael Grenadier

Legend

Can you manually check the .kys file (the custom keyboard file) on your startup drive to see if it's actually disappearing or if Premiere is having problems accessing it. On the mac, this is where my .kys files live /Users/michaelgrenadier/Documents/Adobe/Premiere Pro/24.0/Profile-CreativeCloud-/Mac. If I remember correctly, it's in a similar location on a windows machine

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