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kevin22460516ceth
Participant
Dec 3, 2024 7:49 AM UTC
Question

Keyboard shortcut preset disappears

Hello,

 

Everytime I open Premiere 2025, the keyboard shortcuts I have dissapears. I even save as a custom one and it still disappers after I open premiere so i have to adjust it every single time. Is there a fix?

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    3 replies

    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    Dec 20, 2024 12:06 AM UTC

    Hello @kevin22460516ceth ,

    Welcome to the Premiere Pro forums!  We’re happy you’ve reached out.  Did @Michael Grenadier 's suggestion work?  

    If that doesn't work and you have time, please give the team more details. See, How do I write a bug report?

     

    Thanks!

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    Michael Grenadier
    Legend
    Dec 3, 2024 3:18 PM UTC

    and make sure you haven't used any "reserved" characters such as /,*, etc when you name the preset.  

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    Michael Grenadier
    Legend
    Dec 3, 2024 2:34 PM UTC

    Can you manually check the .kys file (the custom keyboard file) on your startup drive to see if it's actually disappearing or if Premiere is having problems accessing it.    On the mac, this is where my .kys files live /Users/michaelgrenadier/Documents/Adobe/Premiere Pro/24.0/Profile-CreativeCloud-/Mac.  If I remember correctly, it's in a similar location on a windows machine

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