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Bailey Builds
Participant
September 22, 2021
Answered

Loading screen keeps getting stuck

  • September 22, 2021
  • 2 replies
  • 4082 views

I haven't been able to open Premiere Pro for awhile now, it keeps getting stuck on different plug-ins on the loading screen when I open the program. At first it was stuck on importerquicktime.bundler and I followed a video on how to delete that plug in. Then it was stuck on MediaCore so I deleted that plug in as well. Now it is stuck on AEFilterTexturize.bundle. I don't know if I should keep deleting these plug-ins but so far every time I delete a plug in and try to open it, Premiere gets stuck on a new plug-in. I should note that after I deleted the first two plug-ins I have deleted my trash as well.

 

I am working on macOS Big Sur and my Premiere Pro is up to date. Any suggestions on what I can try? I need to start a new project asap.

Correct answer Jeff Bellune

Hold down the Shift+Option keys while launching Pr from a shortcut (dock or launchpad or desktop). 

Keep them pressed until you see the main Pr window. This resets the plugin cache and your preferences.

Then go to Preferences>Media Cache and delete *all* your cache files.

Close and restart Pr.

Did it work?

2 replies

Jeff Bellune
Jeff BelluneCorrect answer
Legend
September 22, 2021

Hold down the Shift+Option keys while launching Pr from a shortcut (dock or launchpad or desktop). 

Keep them pressed until you see the main Pr window. This resets the plugin cache and your preferences.

Then go to Preferences>Media Cache and delete *all* your cache files.

Close and restart Pr.

Did it work?

    stuartl19109416
    stuartl19109416
    Participant
    April 25, 2022

    this helped me thanks for sharing

     

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      September 22, 2021

      Hi Bailey Builds!

      Sorry to hear that. We have an article that shows some suggestions: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249

       

      Let us know how it goes.

      Thanks,

      Kartika

      B
      Bailey BuildsAuthor
      Participant
      September 22, 2021

      I tried Stage 1, steps 1, 2, 3, 4, and 6 and non of those worked. I don't understand step 5 because I am working with a Mac and those are all for a Windows.

       

      For Stage 2 in the link you sent, I have done step 1 a few times and once I delete the plug-in it is getting stuck on it just gets stuck on another plug-in the next time I launch the app. Should I just keep deleting the plug-ins until it loads, even if that means I am deleting multiple plug-ins? I can't do step 2 because in my Common folder there is no plug-in folder.

       

      So far nothing I have tried has worked.

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