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Bailey Builds
Participant
Sep 22, 2021 5:46 PM UTC
Answered

Loading screen keeps getting stuck

I haven't been able to open Premiere Pro for awhile now, it keeps getting stuck on different plug-ins on the loading screen when I open the program. At first it was stuck on importerquicktime.bundler and I followed a video on how to delete that plug in. Then it was stuck on MediaCore so I deleted that plug in as well. Now it is stuck on AEFilterTexturize.bundle. I don't know if I should keep deleting these plug-ins but so far every time I delete a plug in and try to open it, Premiere gets stuck on a new plug-in. I should note that after I deleted the first two plug-ins I have deleted my trash as well.

 

I am working on macOS Big Sur and my Premiere Pro is up to date. Any suggestions on what I can try? I need to start a new project asap.

Jeff Bellune
Jeff BelluneCorrect answer
Legend
Sep 22, 2021 8:36 PM UTC

Hold down the Shift+Option keys while launching Pr from a shortcut (dock or launchpad or desktop). 

Keep them pressed until you see the main Pr window. This resets the plugin cache and your preferences.

Then go to Preferences>Media Cache and delete *all* your cache files.

Close and restart Pr.

Did it work?

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7 replies

Jeff Bellune
Jeff BelluneCorrect answer
Legend
Sep 22, 2021 8:36 PM UTC

Hold down the Shift+Option keys while launching Pr from a shortcut (dock or launchpad or desktop). 

Keep them pressed until you see the main Pr window. This resets the plugin cache and your preferences.

Then go to Preferences>Media Cache and delete *all* your cache files.

Close and restart Pr.

Did it work?

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    stuartl19109416
    stuartl19109416
    Participant
    Apr 25, 2022 6:31 PM UTC

    this helped me thanks for sharing

     

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      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      Sep 22, 2021 7:45 PM UTC

      Hi Bailey Builds!

      Sorry to hear that. We have an article that shows some suggestions: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249

       

      Let us know how it goes.

      Thanks,

      Kartika

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      Bailey BuildsAuthor
      Participant
      Sep 22, 2021 8:31 PM UTC

      I tried Stage 1, steps 1, 2, 3, 4, and 6 and non of those worked. I don't understand step 5 because I am working with a Mac and those are all for a Windows.

       

      For Stage 2 in the link you sent, I have done step 1 a few times and once I delete the plug-in it is getting stuck on it just gets stuck on another plug-in the next time I launch the app. Should I just keep deleting the plug-ins until it loads, even if that means I am deleting multiple plug-ins? I can't do step 2 because in my Common folder there is no plug-in folder.

       

      So far nothing I have tried has worked.

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