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Farhad30410112mcn5
Participant
April 16, 2025
Question

mc_dec_hevc.dll module fault

  • April 16, 2025
  • 2 replies
  • 443 views

Hi,
While working in Premiere or during the import of media files, the program crashes.
In the Event Viewer, I find the following error log:


Faulting application name: Adobe Premiere Pro.exe, version: 25.2.1.2, time stamp: 0x67eec368
Faulting module name: mc_dec_hevc.dll, version: 13.2.0.18471, time stamp: 0x674db43b
Exception code: 0xc0000005
Fault offset: 0x0000000000548341
Faulting process id: 0x2920
Faulting application start time: 0x1DBAE73A53098FE
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2025\Adobe Premiere Pro.exe
Faulting module path: C:\Users\Public\Documents\AdobeInstalledCodecsTier2\4.0\mc_dec_hevc.dll
Report Id: 49b3e890-def3-4495-b0b8-d6f848a56bf9
Faulting package full name:
Faulting package-relative application ID:

 

I have already reinstalled both Premiere and my graphics card drivers.

    2 replies

    J
    JakeLaVa
    Participating Frequently
    August 18, 2025

    I am currently experiencing the same issue- any updates??

    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    August 20, 2025

    Hey Jake, sorry for the issue! Are you seeing this when importing footage? Are you importing .HEVC footage?

     

    The first thing I would try would be to uninstall and reinstall Premiere. Here's an article that can show you how to uninstall the app: https://adobe.ly/4716Rm3

    Hopefully, when you reinstall it, it will correctly install the HEVC codec and allow you to import your footage. Let us know if this helps!

     

    Caroline

    J
    JakeLaVa
    Participating Frequently
    August 20, 2025

    It's actually completely random, just while I'm editing (not importing). I did just overclock my PC and it only started happening after that, so maybe that's related?

    D
    Community Manager
    Dani_V.Community Manager
    Community Manager
    April 16, 2025

    Hi @Farhad30410112mcn5,

    Sorry you've been experiencing issues. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

    What kind of media files are you importing and working with? Are you getting a Crash Report dialogue box? If so, have you sent this report with your email included?

    Hope we can help you soon and sorry for the frustration.
    Dani

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