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Media offline after cc 2017 update plus audio issue

Forum|Forum|9 years ago
November 2, 2016
44 replies
28246 views

After the premiere pro cc 2017 update I have some issues with clip sequences and audio.

When starting a premiere pro file of the previous version the system says:

"This project has been created with a previous version of Premiere Pro and has to be converted..."

After clicking "OK", all the video sequences are missing. By trying to insert them manually, the audio files of the clips are missing.

I tried to start a new project with different video-clips and the same problems occur again. No audio files are in the project just the video file.

I tried to sign out and sign in to premiere pro following a troubleshooting instruction but it didnt work.

Anyone can help me? Thank you very much in advance.

This topic has been closed for replies.

Correct answer Vidya Sagar

Hi,

Apologies for the Inconvenience.

As stated by Howardj, Please clear the Media Cache & check the audio in the timeline.

Instructions are in the following link. FAQ: How to clean media cache files

If you want to install the Previous version of Premiere Pro, please check the instructions in this link

FAQ: How do I reinstall Premiere Pro CC 2015.2 (9.2)?

Thanks,

Vidya Sagar.

Show previous replies

T

TOMP

Participant

I just got off the phone with Adobe who gave me the solution to the "no sound on import" issue. First, close ALL running Adobe programs. Next, on the PC hit "Window" and "R" keys at the same time to bring up the run command window. Type in "%appdata%". In that window open the "Adobe" folder and find the "Common" folder. Rename that to "Common1". That should fix the problem! It worked for me.

K

kylieg39722217

Participant

Thank you! I will try that right now - this is one possible fix I had not beeen told.

Fingers crossed.

J

jocedeg

Participant

The thing I've learned following the previous update fiasco, is to NEVER use the new version on an already existing project.

Stay with me now as I insult the clowns doing the testing at Adobe: You guys are incompetent. get some "real" editors NOT employed by Adobe to test you products.

After upgrading to CC2017 (making sure not to remove the previous version), I opened a not so complex project I'm working on. Half the media were shown as "offline", most of them .mov or .mp4. After forced linking them, no audio tracks were present.

Other clips, with 2 audio tracks, were not imported because "originals contained 2 audio tracks and these contain 8".

I won't get into missing plugins. My plugins are NOT missing.

There's no way a REAL COMPETENT tester at Adobe could have missed that.

Well done, Adobe. I love your products, but you have a serious problem when it comes to "seamless upgrades".

Get your shit together !

S

stevek66615127

Known Participant

Bravo jocedeg!

S

StephenW

Participant

Same here, all media required relinking. Audio completely disappeared even after linking the media again, media just stops playing when cutting to another video layer. In one area i have the same clip playing 3 times back to back, the first two just wont play but the third will. Did the delete cache thing, and its working better but not perfect, and render times have increased. Instead of realtime or faster it is now taking 50% longer. Ie 2min video took 3 min to render. WTF!!!

Bruno_Mancini

Participant

Incrível ADOBE!! Estou fazendo downgrade por conta da falta de atenção ao entregar um produto INCOMPLETO!
Como pode uma empresa deste porte ser tão amadora assim?
Perdi horas de trabalho por conta disso!

J

Jsantacroce

Inspiring

I tried all suggestions and work arounds. Wasted an entire night. Had to reinstall 2015.3 (which already had a slew of issues) and restore my assets from a backup.

E

edulemos

Participant

Basta, apagar o cache que funciona normalmente !!! tive este problema ao instalar a nova versão !!!

Bruno_Mancini

Participant

Aqui não funcionou!! Perdi 5 dias de trabalho!!!

kulpreet singh

Inspiring

Hi All,

Sorry about this trouble & I request all to click on this option (if experiencing the same issue).

Thanks,

Kulpreet Singh

D

Dexterp19

Participant

I think i just solved it, i restarted media encoder and all the audio reattached itself to the files

D

Dexterp19

Participant

I just got mine to start working, i restarted my computer a couple of times and loaded a mp3 in the source panel, it played just fine. I then clicked and dragged my video (.mts file)wasnt previously working to the sequence time line from the source panel and there was no audio to be expected. I deleted the clip and clickeda nd dragged from the import panel and the audio came with it. I dont know why it work that way but it works so now i can meet my deadline aswell. Ohh and i had the start a new project, the converted project left me with broken links and no audio.

R

Runamok_USA

Known Participant

Didn't this happen when you first upgraded to CC 2015 also? mine did this exact same thing the last 2 times they have published a new version. just saying that this is a common issue now when upgrading. I for one am not touching it until my projects are all caught up but there has always been an option to keep the previous version also so I always do that so I have the stable version and can mess with the new version for awhile until I can trust it.