Media offline after cc 2017 update plus audio issue

Forum|Forum|9 years ago
November 2, 2016
44 replies
28247 views

After the premiere pro cc 2017 update I have some issues with clip sequences and audio.

When starting a premiere pro file of the previous version the system says:

"This project has been created with a previous version of Premiere Pro and has to be converted..."

After clicking "OK", all the video sequences are missing. By trying to insert them manually, the audio files of the clips are missing.

I tried to start a new project with different video-clips and the same problems occur again. No audio files are in the project just the video file.

I tried to sign out and sign in to premiere pro following a troubleshooting instruction but it didnt work.

Anyone can help me? Thank you very much in advance.

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Correct answer Vidya Sagar

Hi,

Apologies for the Inconvenience.

As stated by Howardj, Please clear the Media Cache & check the audio in the timeline.

Instructions are in the following link. FAQ: How to clean media cache files

If you want to install the Previous version of Premiere Pro, please check the instructions in this link

FAQ: How do I reinstall Premiere Pro CC 2015.2 (9.2)?

Thanks,

Vidya Sagar.

Show previous replies

A

artibhartiya

Participant

Hi there

I've had the same issue!! What sort of update is this? I've had to re-locate and get everything back working. The problem now is that the file keep crashing! This is so buggy! In the middle of an important music video too. why do companies release this before a proper test?

L

LV54Spacemonkey

Participant

Been having the same issue. it seem to me that any file made before the update won't play audio. it won't even encode a video I rendered last night and if I double click it I can play the video without audio and then drag it to the timeline, still with no audio. Yet, I quickly captured some footage using shadowplay and that appeared with it's audio. Same for a recording I did on my camera today. Still wouldn't just drop into the timeline though.

trying to re-do my video from last night to see if a newly created file will work.