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Answered

Media Pending Forever

Forum|Forum|8 years ago
November 7, 2017
23 replies
83695 views

I recently updated to the 2018 version of Premiere Pro and initially I had no problems. However, starting yesterday, when I went to open the file I had been working on, I get the 'media pending' message for every single clip. I've given it as long as 40 minutes to load, restarted several times, unplugged and replugged in the hard drive where the media and project file are stored, and restarted my computer (I'm running Mac OS X).

I've tried disabling and re-enabling clips with no result. My boss suggested I clear the media cache but I can't seem to find it. According to Premiere itself, it should be located in a folder that I can't find and doesn't appear to exist.

Any help or suggestions would be much appreciated.

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Correct answer Tim Joy

Tentative update-

When I had a bin with 170 clips in it and I opened it in thumbnail view, that's when I would get media pending issues and subsequent freeze up.

So I just split them up into maximum of 40 clips per bin. Seems to be working fine in thumbnail view.... fingers crossed.

Another Update-

After working on other projects I came back to the one that has Media Pending issues and it would not load.

After several attempts (and required force quits) I opened the project and before trying to play anything I closed the longest sequence (1 hour 40 min) and any bin with open thumbnails. Then saved it that way.

Force quit

Restarted

Opened it, bingo! works.

Note to self: Don't leave large sequences and bins open.

Show previous replies

J

jeffaplus69

Participant

I really wonder why we're all paying $30+ a month to be Adobe's guinea pigs... Premiere 2018 is the single worst piece of software I've ever used... everything takes forever to load, the playback button doesn't work half the time, and it flat-out refuses to function properly...

R Neil Haugen

Legend

I am sympathetic to those like yourself who are not getting usable functions of the program. Been there myself. But there are far more working solidly than hammered.

I so wish they would get these various things fixed though ... very frustrating that this can be so dorky.

Neil

Everyone's mileage always varies ...

aaronzinkcreative

Participant

You can find the media folder by holding option then going to the "GO" menu in the mac Finder.

Navigate to: Username/Library/Application Support/Adobe/Common/Media Cache

I cleared files in Media Cache, Media Cache Files, Peak Files.

I am having the exact same problem. I have cleared and rebuilt the media cache, moved the media cache to an external drive and rebuilt it, tried a different user account. It's the same after a couple times of opening and closing the same session. Takes a LONG time to load session with Media Pending for 4-5 mins.

MACPRO (late 2013) 3.5Ghz 6-core Intel Xeon E5

Sierra 10.12.6

16GB RAM

Glyph 1TB Firewire 800 External Drive - Project Files and Media Files

T

Tim Joy

Participant

SAME annoying problem. CC 2018

I have a very large project with 1000's of HD mp4s, about 20 sequences, etc lumetri all over the place. 1.5 TB total.

It was all working fine for a while, then slowly i started to get the media pending issue and a couldn't play video nor bring it up in the source viewer, Audio would play sometimes but eventually stop. Once this happens, quitting premiere causes a crash. Cold reboots seem to bring it up best, but if I try to open one of the bins with 130 video files it will always cause the issue. Viewing in thumbnails some of them don't load, nor will they scrub in the bin, and if I double click to look at in the viewer, it's game over.

One strange thing I found was a tiny "MP4 file" for each of my raw files that was named the same as the raw footage but with a "_1" after it. I deleted all of those. Didn't help, ultimately.

By contrast, I have another project that is 800 gig of all prores files in 4k and it works just fine. No issues whatsoever.

Mac pro late 2013, 12 core, 64g ram, running Sierra

hhuntington2

Participant

Another Update-

After working on other projects I came back to the one that has Media Pending issues and it would not load.

After several attempts (and required force quits) I opened the project and before trying to play anything I closed the longest sequence (1 hour 40 min) and any bin with open thumbnails. Then saved it that way.

Force quit

Restarted

Opened it, bingo! works.

Note to self: Don't leave large sequences and bins open.

"

Another Update-

After working on other projects I came back to the one that has Media Pending issues and it would not load.

After several attempts (and required force quits) I opened the project and before trying to play anything I closed the longest sequence (1 hour 40 min) and any bin with open thumbnails. Then saved it that way.

Force quit

Restarted

Opened it, bingo! works.

Note to self: Don't leave large sequences and bins open."

This also worked for me. life saver. Thanks Tim.

R Neil Haugen

Legend

What's the folder tree to that missing cache files folder?

Neil

Everyone's mileage always varies ...

C

clairel5229047Author

Participant

Users/clairelabarbera/Library/Application Support/Adobe/Common

I don't have a "Library" folder that I can find.

R Neil Haugen

Legend

In PC's, that is sometimes a "hidden" folder and one needs to find the system settings to 'show hidden folders' ... but I don't know about that on a Mac.

Have you tried changing that setting? Create a folder you can get to, and change the Media Cache/Cache Database locations to that?

Neil

Everyone's mileage always varies ...

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