Participant

Question

Media Pending - Premiere CC 2018

Forum|Forum|8 years ago
October 29, 2017
12 replies
13538 views

Hello everyone,

I have a brand new computer (Windows 10 Pro - Processor Intell (R) Core(TM) i7-7700 CPU @3.60GHz Ram 8GB 64-bit operating system, x64)

I install Adobe Premiere CC 2018 a week ago, but every time I am opening a project it says media pending for more that 20 minutes. I have to open and close the project more than 4 times to eventually successfully open it. I have duplicate the project, nevertheless this doesn't help.

It's worth mentioning that the footage is simply mp4s & photos, nothing heavy to justify this problem.

Any thoughts?

Thank you

Eleanna

This topic has been closed for replies.

B

beeng

Participant

For those who use OBS to record:

The reason why I had the "media pending" problem was that I used OBS (Open Broadcaster Software) to record my screen. I don't know what's wrong with the files, but any video file made by ShadowPlay works fine and doesn't show the message "media pending" in Premiere Pro CC 2018.

Vylaern

Inspiring

Hi,

I would like to ask if this bug with Media Pending stuck screen were solved (August 2018)? If not, what are the steps to start use Premier pro. I have freh new laptop with 16GB ram, and I tough it was enough to run this software.

At the momement (my first start), 30 minutes gone, and still unfamous "Media Pending". Should I wait longer or just download older version (if possible)?

G

Geoff_Ease

Participant

After trying a few things I found a solution that at least fixed our particular issue. It’s been a while but I’m pretty certain this is how we handled it.

The situation:

(1) I was working with video files and a project on an external hard drive.

(2) The Premiere project involved several gig worth of files that were being accessed when we opened the project.

(3) The media cache folder, however, was on a particular machine (mac book pro)

The fix:

(1) Before opening that project, open Premiere Pro and change the media cache location to a folder on the same external hard drive that you’re access the video files from.

(2) Open the file let it conform the files. It will take a good while, but it’s creating a new cache on that external hard drive.

(3) Save the file

(4) Close and open it again.

Since the cache is already created in that same location, it should open quickly without having to re-conform all of the files again. It was a few months ago that I did this but I’m pretty certain that was the nature of the issue. Hope this helps.

anandk66465719

Participant

Adobe Premiere basically sucks and is not made for professionals working on big projects.

I cannot get the media to play properly ever period.

I am using Adobe Premiere 12.0.1 and it just takes forever to load and when it does load it keeps saying media pending.

I am working on a big documentary project and am on verge ditching this worthless software.

M

marcc35391399

Participating Frequently

I'm also working on a big documentary project and because Premiere MUST conform EVERY clip EVERY time I open the project I can't even use it. I'm trying to important one clip into the project right now and it keeps freezing.

I work for a one of the biggest broadcast networks in the country and the current version of Premiere has caused our IT department weeks and weeks of headaches. Major people are paying attention and they are less than thrilled with Adobe right now.

As for my own personal projects, I don't know what to do. I've heard good things about Da Vinci. IN FACT, the same major broadcaster I just talked about just had a Da Vinci training course. Take note, Adobe! You ain't the only game in town. Fix your stuff!

anandk66465719

Participant

I hear you. After losing a whole day trying to get it working I was finally able to get it going for the time being.

I am pointing my SCRATCH DISKS do a separate drive as the media.

And I changed my drive port connect to my CPU. That seemed to have helped.

Also trashed all preview folders and emptied the media cache.

I still would not recommend PREMIERE for big projects. The media management is awful. FCP 7 is far superior in every way.

I say this from someone who uses AVID a lot.

But I am stuck with this one on this project so I have to make it work.

The media still takes forever to load so I am scared to power my machine down :-)

C

Carlos Ziade

Community Expert

Anyone tried deleting your 'video previews' and 'audio previews' folder ?

Please do not confuse this with cleaning media cache

these should be located where your scratch disks are set... otherwise,

try to change your scratch disks location, if something shows to delete

previews, yes, you have to delete them and render back from the start,

as sometimes old renders interfere badly when opened in a new version,

most of my similar troubles came from video previews, when deleted,

everything works back normally ... do not confuse this with cleaning media cache.

M

marcc35391399

Participating Frequently

Thanks, Carlos

I think my issue is that every time I open the project it's conforming the hundreds of clips in the background and slowing everything down. I thought that once it conformed all the clips the first time it wouldn't do it again but every time it's starts all over.

M

marcc35391399

Participating Frequently

Hey, all

New to the forum. This media pending issue is making it impossible to work.

My project is a documentary with many dozens of hours of footage, though the footage was shot on an old Panasonic HMC 150. It shoots HD, and though there are hundreds of .MTS files, they're relatively small in size and decidedly NOT 4K.

I tried some of the trouble shooting options like clearing cache, having the cache folder and database save locally and turning off automatic wave form generation. But the thing won't stop conforming and I believe that's what's slowing everything down.

I have a 2017 iMac, 3.6 GHz Intel Core i7 with 16GB of memory. That should be more than enough to handle a project like this.

The ONE thing that might be adding to the issue is that I'm working from an older G Tech drive that I'm connecting to my iMac via a Firewire 800 to Thunderbolt to USB-C adaptor (that's two adaptors to get to the computer). Could that be the issue? I'm ordering a new USB 3.0 G Tech drive but that won't be here for a couple days and I need to work.

Is there anything I can do to fix this? Is there a way to turn off conforming? Any ideas?

Thanks!

Marc

D

dabach

Participant

Hey Mark I was on the phone with Adobe for over an hour and even let them access my computer and they could not fix the problem. I basically went and install the 2017 version which seems to be working OK now. I was a whole month out of commission

M

marcc35391399

Participating Frequently

Thanks, Dabach.

So the pre-Creative Cloud version? Do they even sell that anymore? Someone defeats the whole purpose of the subscription model.

Did Adobe acknowledge this is an issue?

D

dabach

Participant

I am having the same Problem and getting frustrated as I can't finish my project on time.

Adobe charges a fortune and tis is unacceptable!

Gonna look at buying Final Cut

J

jeffaplus69

Participant

Having this same problem... loading media takes forever in Premiere 2018, I spent three hours on the phone with support and they weren't able to help...

B

BernieGator

Participant

Same here. Brand new iMac, 64GB RAM, SSD Harddrive. USB3 external Storage.
The "support" just told me to copy my footage to my local harddrive. Yeah, sure, everyone does that.
Everytime I start the project all media gets reindexed. What I tried so far:
(01) Delete Cache Files, Render Files etc. in UserLib, restart - did not help
(02) rename the footage folder, all media offline - relink, save. Restart PR, - did not help.
(03) moved all Footagefiles to a different Hard Disk, relinked - did not help.

Strangely this seems project related, I have some other small projects where this does not happen. Allthough it may be happening, only the reindexing is way faster.

What the hack could it be ?!?
PLEASE help, the solution can´t be putting all the footage files on my system drive !!!

B

BernieGator

Participant

I received a couple of activity mails from this forum this morning, so I popped in to find out this is still an issue. I was in the middle of a big project at the time I wrote my message, A YEAR AGO TO THE DAY !!!

Anyways, even if it might not be the solution for everybody here - I switched to Davinci Resolve, and I will never go back to Premiere again. I was so pissed and continuing on the project was impossible. It took me a while to find something that would meet my expectations, Davinci went far beyond that. And now that they integrated Fusion (same program, 300 bucks LIFETIME licence or even the free version is amazing) After Effects may be gone soon.

Sorry to say that, Adobe has a bunch of awesome apps that I would not wanna miss but Premiere and its support SUCKS !!!

M

marcc35391399

Participating Frequently

After spending two hours with Adobe customer support today with no resolution to this issue I'm downloading Resolve right now. If Resolve is able to open my project and not spend over 24 HOURS loading the media every time it opens then, yes, I'm ditching Premiere.

People are raving about DaVinci. Major networks are now offering training sessions for it. FCP handed them a huge gift by getting out of the pro game. Adobe could squander it if they don't fix these Premiere issues.

TrevorORA

Participant

Having the exact same problem with files on a network drive. Never had this problem in 2017, but since the upgrade to 2018, happens every time. This release has been much buggier than previous releases.