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RedBengal
RedBengal
Inspiring
July 31, 2025
Answered

Most, but not all clips are freezing in playback of a sequence

  • July 31, 2025
  • 23 replies
  • 924 views

Hi, I'm pretty new with Premier, hopefully I can explain this well enough. Also attached a clip so you can see it for yourself.


I've made a couple videos before without this issue. One this one project I'm working on all of a sudden my clips are freezing on playback. This is from the timeline, not after an export. I haven't tried exporting it yet because it's not done.

 

But the first two clips in the sequence will play, the rest all freeze on the first frame. Each clip is about 5 seconds (it's a drone montage), and in playback you'll just get five seconds of the first frame before it moves to the next clip, you'll get five seconds of it's first frame, and so on and so on. No transitisions have been added between the clips.

 

I've tried rendering, it does nothing. I've tried Googled suggestions of resetting my layout, that did nothing either. Clip is attached of my issue.

 

HELP. And thanks.

    Correct answer RedBengal

    PROBLEM SOLVED.   The hard drive was just too full.  It was roughly 2/3rds full, which has never been enough to just lock up an editor for me before, but this time it was. Premier handled everything fine once I got down to about half full.

    23 replies

    RedBengal
    RedBengalAuthorCorrect answer
    Inspiring
    September 8, 2025

    PROBLEM SOLVED.   The hard drive was just too full.  It was roughly 2/3rds full, which has never been enough to just lock up an editor for me before, but this time it was. Premier handled everything fine once I got down to about half full.

    RedBengal
    RedBengalAuthor
    Inspiring
    August 25, 2025

    Done. Email sent. I'll be away from this for a couple hours here at least. I'll check back later as soon as I can. Thanks.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    August 25, 2025

    Can you navigate to the menu bar and select Help > System Compatibility Report.  A menu will open in the lower left hand corner you will see export save those two files and email them to jamiec@adobe.com 

    RedBengal
    RedBengalAuthor
    Inspiring
    August 25, 2025

    @jamieclarke  Jamie I went through both, the problem is still there. I disabled Intel first, closed out of Premier, rebooted the computer, started it all up again and the problem was still there. I then enabled Intel, disabled NVIDIA, I closed out of Premier, did NOT reboot the computer that time and the problem was still there. I did not reboot the second time because restarting Premier seemed to get it to switch to the other GPU.

    Where should I go from here? Thank you.

    RedBengal
    RedBengalAuthor
    Inspiring
    August 25, 2025

    The other one is-   Intel(R) Iris(R) Xe Grpahics, version 31.0.101.5081

     

    It says the driver date is 12/9/2023, that's obviously old. I clicked to update the driver and it says it is using the best version of the driver for my system. I have a feeling that's wrong?

     

    Let me try disabling one at a time and see how this goes.

     

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    August 25, 2025

    Hi @RedBengal - Your system has an integrated GPU and a dedicated GPU (Nvidia).  What is the driver for your integrated GPU (Intel)

     

    To isolate which one is causing the issue you can right click each gpu and disable them one at a time.

    RedBengal
    RedBengalAuthor
    Inspiring
    August 25, 2025

    @jamieclarke   I just completed all of that and the problem persists. I did notice when I went to the Device Manager to get my GPU info, it had two of them listed. Could this be related to the issue? 

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    August 25, 2025

    Hi @RedBengal -

    It looks like your Nvidia driver is quite out of date. Please visit the Nvidia Drivers page and use the Manual Search option to find the latest driver for your GPU.

    For Premiere Pro, Adobe recommends installing the "Studio" Driver version.

    RedBengal
    RedBengalAuthor
    Inspiring
    August 25, 2025

    Premier version 25.4.0 (Build 99)

    Windows 11 Home, version 24H2

    NVIDIA version 31.0.15.2756

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    August 15, 2025

    Hi @RedBengal - Please provide the following information:

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