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defaultcg1w7d2cqoq4
Inspiring
May 21, 2025
Answered

My premiere crashes completly and freeze the entire computer

  • May 21, 2025
  • 11 replies
  • 721 views

As I said it is a disaster. Premiere pro 2025 (last version) crashes completly mostly when I import video to a project. The computer freezes and I only can shut off the button.

I tryed to change my graphic card but nothing.

Changing hard discs do nothing.

I tried as well downgrade to 2024 version but it still remain happening.

Any idea please?

 

Msi tomahawk mag z490 (last firmware)

i9 11900k

Msi geforce rtx3060 ti (last drivers)

x2 M.2 nmve gen3

48gb ram 3200mhz ddr4

Camera: gh5 mark2

 

 

 

Correct answer defaultcg1w7d2cqoq4

Thank you so much. I eventually figure out what was going on. It was an issue between the cpu and the motherboard. It is a 11 generation cpu and theorically runs ok in my motherboard but sometimes set up problems. I desactivated from the bios the CState process, turbo boost, hyperthreading, etc. and... magic! It doesnt crash! Now is the time to determinate which option is preciselly the reason of the desestabilitation of the system. Thank you!

11 replies

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defaultcg1w7d2cqoq4AuthorCorrect answer
Inspiring
May 27, 2025

Thank you so much. I eventually figure out what was going on. It was an issue between the cpu and the motherboard. It is a 11 generation cpu and theorically runs ok in my motherboard but sometimes set up problems. I desactivated from the bios the CState process, turbo boost, hyperthreading, etc. and... magic! It doesnt crash! Now is the time to determinate which option is preciselly the reason of the desestabilitation of the system. Thank you!

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    May 27, 2025

    Hi @defaultcg1w7d2cqoq4 - Nice work identifying the issue! Please keep us posted on your progress your experience could be really helpful to others facing a similar problem.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    May 27, 2025

    Hi @defaultcg1w7d2cqoq4 - Can you navigate to your preferences under Media Analysis & Transcription and uncheck everything.  Let us know if that helps.

     

    Also, if you activated your iGPU in the bios and it is still not showing up in the display adapters then it again sounds like you are running into a hardware issue.  Have you checked your windows updates?

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    defaultcg1w7d2cqoq4Author
    Inspiring
    May 26, 2025

    I have the impression that I'm close 🥹

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    defaultcg1w7d2cqoq4Author
    Inspiring
    May 26, 2025

    Hi everyone. I did it all you required. I activated the 2nd gpu from bios but windows neither other programs recognoize it. It looks like only rtx one is running. After doing all you propose premiere runs better but I am afraid the problem remains. I figure out that changing the hard disc (nmve) where premiere charge the peak files has improve everything. But the program crashes yet. Any other idea? Thanks a lot

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    May 23, 2025

    Hi @defaultcg1w7d2cqoq4 - Your Computer definitely has an iGPU,  This sounds like you are running into a hardware issue.  Can you try loading the BIOS and enabling your iGPU.

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    defaultcg1w7d2cqoq4Author
    Inspiring
    May 23, 2025

    My CPU has not gpu, in the Display Adapters only appears the nvidia RTX. I am desesperated

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    defaultcg1w7d2cqoq4Author
    Inspiring
    May 23, 2025

    Thank you! My nvidia drivers are the 5576.52 studio version. I tried the shift start with all the boxes but nothing.

    The program is freezed totally mostly when I import the files. It happens as well during the editing. No crash boxes neither dialogs. It only stops all my computer.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    May 22, 2025

    Hi @defaultcg1w7d2cqoq4 - We need to know which specific driver version you have installed.  I believe your system has an iGPU as well can you let us know which version that is.  You can locate this information in the Device Manager settings under Display Adapters.

     

    Can you also add your exact steps which leads to your freezing.

     

    Can you try and hold down "SHIFT" while launching Premiere and check the boxes
    "Reset app preferences" (Backup Preferences first)
    "Clear media cache files"
    "Reset plugin loading cache"
    "Disable third-party plugins (one-time only)"

    Let us know if that helps.

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    defaultcg1w7d2cqoq4Author
    Inspiring
    May 22, 2025

    Thanks for your answers. The drivers are the last ones on nvidia drivers web for rtx 3000 series and efectivily they are the studio version. I removed all the plugins on third panel. And there is not crash reports, the computer is completly freezed at all.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    May 22, 2025

    Hi @defaultcg1w7d2cqoq4 - 
    Thanks for submitting your bug report. We need a few more details to try to help with the issue.
    Please see, How do I write a bug report?

     

    Let us know the exact driver version you are using and as Peru Bob has said make sure it is the Studio driver version.

     

    Do you have any plugins on third party panels you are using?

     

    Do you get a crash dialog box?


    Sorry for the frustration.

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